Customer Service Sales

Darien Greene

Waukegan, IL

*********@*****.*** - 803-***-****

WORK EXPERIENCE

Store Manager

T-Mobile TCC - Gurnee, IL

Responsibilities

Offering consultative sales and service on the sales floor during retail hours. Recruiting, developing,

motivating, and managing a high-performing team. Meet individual and team sales goals. Keep abreast of

the rapidly evolving T-Mobile technology. Creating an environment for discovery in the store that sparks new

ideas for using mobile communications. Executing the processes and procedures that ensure that the “back”

of the store works as well as the “front” from a customer perspective. Cultivating and maintaining long-term

relationships with T-Mobile TCC Wireless customers.

Shift Manager

Papa Johns - Waukegan, IL - February 2014 to May 2014

Responsibilities

Supervising shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality

products and customer service are delivered to ensure restaurant profitability. Other responsibilities include

the management of operations including the execution of all Company policies, procedures, programs and

systems. Ensuring compliance with all federal, state and local laws and ethical business practices.

Shift Manager

Pizza Hut - Waukegan, IL - March 2012 to February 2014

Responsibilities

Maintaining Pizza Hut’s high brand standards and procedures on each shift. Managing and coaching team

members to consistently deliver excellent Hospitality. Maximizing sales on every shift.

Loan Officer

EZ Solutions - Northbrook, IL - July 2013 to October 2013

Responsibilities

40+ rep call center working as a middle man for vehicle title loans. Answering inbound calls from customers.

Converting cold calls into new assignments. Troubleshooting customer escalations. Attaining and exceeding

daily, weekly and monthly sales goals. Funding customers within promised turnaround time.

Assistant Store Manager

Verizon Wireless - Lake Forest, IL - November 2012 to June 2013

Responsibilities

Consulting with customers to determine their wireless service needs. Identifying and acting upon opportunities

to up sell additional Verizon Wireless products and services to new and existing customers. Increasing the

visibility of products and services .Creating a first-rate customer experience .Successfully achieving business

and personal sales goals and performance metrics. Developing and maintaining long-term relationships with

Wireless Solutions customers as well as building productive relationships with in-store personnel. Handling all

customer service issues in a timely and professional manner. Following all leads and referrals and engaging

in networking. Representing Verizon Wireless in a professional manner at all times.

Backroom Team Member

Target - Waukegan, IL - September 2011 to April 2012

Responsibilities

Pulling merchandise from the stockroom to the sales floor within designated time frame. Keep the sales floor

fully stocked for our guests and respond to guest and team member requests.

EDUCATION

Waukegan High School - Waukegan, IL

2007 to 2011

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