Customer Service Representative

Maureen M. Corrigan

**** ****** **** ****, *****, NY 14517 * 585-***-**** *

***************@**********.***

Summary: Professional Administrative Assistant with strong communication

and customer service skills and experience.

Summary of Skills

. 10+ years customer service experience

. MS Word, Excel, Outlook, Internet research

. NYS Notary Public License

. 50 WPM

. Solid communication / listening skills

. Strong professional business/telephone etiquette

. Systematic thinker / problem solver

. Time management / organizational skills

. Proficient at turning emotionally charged situations into positive

experiences

. Experienced working in confidential environment

Professional Experience

Administrative Assistant, EGW Staffing, Buffalo, NY (Once Again Nut Butter,

Nunda, NY) 2013 - 2014

. Provided support for a two-part project

. Inventoried products, inputted product information into Non-GMO

(Genetically Modified Organisms) program to establish logo on

individual products

. Copied and scanned documents for SQF (Safe Quality Foods) audit

Receptionist/Office Assistant, Kelly Services, LeRoy, NY (Brown and Brown

Insurance, Dansville, NY) 2013

. Greeted customers; answered multi-line telephone, took messages,

properly directed calls

. Processed incoming/outgoing mail

. Performed data entry, filed, scanned and copied documents

Customer Service Representative, Superior Plus Energy, Dansville, NY

2013

. Entered up to 300 daily delivery tickets utilizing 10-key

. Processed customer payments

. Satisfactorily resolved product and service problems by clarifying

customer's complaint

. Prepared daily bank deposits

. Over the counter contact with customers

. Attracted potential customers by answering product and service

questions

. Maintained filing system

. Answered multi-line telephone, took messages, properly directed calls

. Dispatched service technicians

Office Coordinator, American Red Cross, Dansville, NY 2011 - 2012

. Provided administrative and clerical support to the Director and

volunteers

. Answered multi-line telephone, took messages, properly directed calls

. Processed incoming/outgoing mail

. Monitored and maintained program supplies and equipment inventory

. Organized and coordinated fundraising projects, including an auction

resulting in $40K donations

. Developed and maintained spreadsheets

. Performed data entry, correspondence, filing

. Assisted clients with Project Share and equipment loan applications

Maureen M. Corrigan Page 2

Administrator, Henkels & McCoy, Inc., Cohocton, NY (temporary) 2007 -

2008

. Reported directly to Wind Farm construction and project managers

. Provided administrative support to team of 50 employees

. Assisted new-hires with applications and copied confidential

information

. Updated project record files, daily data entry

. Personal contact with land owners regarding property and tower

installation

. Established and maintained contact with vendors for equipment and

supplies and problem resolution

. Supported and provided all documentation for safety, payroll,

production tracking, materials received, verified packing slips, and

other tasks for project site and team personnel

Receptionist, Bombardier, Dansville, NY (Innova Business Services)

(temporary) 2007

. Worked closely with Human Resources, scheduled interviews, organized

employee files, copied documents, filed confidential reports and

documentation

. Answered multiple phone lines, took messages and properly directed

calls

. Opened and processed mail, prepared mailings and packages for Fed-Ex

drop-off box

Customer Service Representative, Con-way Freight, Dansville, NY 2000 -

2006

. Effectively handled customer calls, tactfully resolved

situations/problems

. Worked closely with Driver Sales Representatives (DSR) scheduling

daily activities

. Made arrangements for deliveries, assisted and dispatched daily

freight pick-ups to DSRs

. Contacted customers regarding outstanding invoices and accounts

payable

. Billed daily Bill of Ladings, updated daily corporate reports

Education and Training

Diploma, Our Lady of Mercy High School, Rochester, NY

"How to Handle Difficult People" Training, Southern Tier Legal Services

"Powerful Telephone Skills" Training, Southern Tier Legal Services

Maureen M. Corrigan

4644 Stoner Hill Road, Nunda, NY 14517 * 585-***-**** *

***************@**********.***

Professional References

Jake Rawleigh

Former Supervisor / QA Technician

Once Again Nut Butter

12 South Main Street

Nunda, NY 14517

585-***-****

Timothy Hockenberry

Construction Manager / Former Supervisor

Henkels & McCoy, Inc.

PO Box 1742

York, PA 17405

C: 717-***-****

Heather Parker, Esq.

Business Associate

Ontario County District Attorney's Office

27 Main Street

Canandaigua, NY 14424

C: 585-***-****

Contact this candidate