Retail Sales, Visual Merchandising, Customer Service,Cashiering.

Jonathan D. Aguila

Al Maraya Building, Al Satwa, Dubai, U.A.E

Telephone: +971-***-***-***

Email: ********.*******@*****.***

Professional Profile

An extremely hard working, highly self motivated and results-driven

individual with more than eight years progressive experience within the

provision of an exceptional customer service at all times whilst adhering

to set deadlines, targets and business objectives. Have a proven track

record and a successful background within sales and marketing, generating

additional revenue and ultimately benefiting the company bottom line whilst

achieving challenging targets and KPIs. Works well on own initiative with a

high level of self responsibility and plays an instrumental role within a

successful and productive team. As a capable leader, can motivate and

empower individuals to achieve their own potential and to make a

significant contribution to the full delivery of common goals. Possesses

exceptional time management, organization, planning, problem solving,

decision making and interpersonal skills, using communicative abilities to

build, develop and maintain beneficial relationships at all levels. Remains

calm under pressure and thrives in a challenging, fast paced, working

environment.

Objective

I am looking to secure a challenging and rewarding new role, where I can

apply the skills, knowledge and expertise I have gained throughout my

successful career to date, whilst enabling further professional and

personal development.

Career Summary

2013 - To Date SENIOR SALES EXECUTIVE, DIESEL (The Dubai Mall) Uranio

Overseas Bureau

. Personally responsible for welcoming customers, providing valuable

assistance regarding purchase choices and efficiently transferring

product knowledge features benefits and advantage.

. Informing the VIP's regular and potential customers regarding promotions,

offers and other store activities that increased sales figures UPT, ATV,

and Conversion rates.

. Updating KPI and Floor Plans on daily basis.

. Training and supervising new staff as instructed by the management team.

. Successfully maintaining a world class level of retail standards and

maximizing sales and minimizing loss within the store, as well as

operating till handling financial transactions in a responsible manner.

. Assisting with deliveries and stock handling as instructed, merchandising

and replenishing stocks, in addition to transferring customer feedback to

members of the management team.

2012 - 2013 FASHION CONSULTANT, Pierre Cardin, Balmain & Ted Lapidus

Paris (Abu Dhabi Mall) Paris Group International

. Personally responsible for welcoming customers, providing valuable

assistance regarding purchase choices and efficiently transferring

knowledge regarding all products, promotions and offers.

. Taking exact measurements from the customers in a timely and accurate

manner when dealing with required alterations, tracking/verifying all

alterations are correct before passing onto the customer.

. Working closely and collaboratively with other members of the sales team

when providing a first class customer service and effectively handling

customer queries and concerns.

. Attending team meetings to share best practice ideas aimed at improving

business and generating additional revenue, as well as analyzing sales

statistics and determining sales potential in increasing sales figures.

. Ensuring consistent adherence to all governing company policy and

procedures.

2009 - 2012 SENIOR SALES EXECUTIVE / VISUAL MERCHANDISER, IKKS Junior

(Dubai Mall) GGI Retail Group (Part of GGICO)

. Delivering the highest level of service at all times and implementing

company's policy and procedures in merchandising, increasing customer

footfall and ultimately benefiting the company bottom line.

. Playing an instrumental role within a successful and productive team

responsible for the achievement of daily sales targets, KPIs and business

objectives.

. Providing valuable advice regarding purchase choices and processing the

same through the till system (POS), tendering guest bills through a

variety of payments, including cash, credit cards and vouchers.

. Ensuring the efficient transfer of knowledge when training new members of

staff and supervising the same, making sure all duties and

responsibilities are completed on time and to a high quality standard.

. Additionally supervising the stocking of goods, observing the frequent

replenishment of merchandise and ensuring all store transactions are

properly monitored.

2007 - 2009 SALES EXECUTIVE / CASHIER, IKKS Men & Women at Galeries

Lafayette (Dubai Mall) JML Investment Group Retail Division

. Main duties as above.

2005 - 2007 FOOD & BEVERAGES ATTENDANT / CASHIER, Lunch Box

International (Dubai Media City/Dubai International

Financial Center) Hospitality Concept & Solutions Dubai

. Personally responsible for meeting and greeting guests, taking orders for

both dining in and taking away face-to-face and over the telephone,

ensuring the provision of an exceptional customer service at all times.

. Supplying/preparing catering, organizing linen, napkins, cutleries and

glassware, consistently adhering to the highest standards.

. Providing valuable advice regarding purchase choices and processing the

same through the till system (POS), tendering guest bills through a

variety of payments, including cash, credit cards and vouchers.

. Dealing with any queries or complaints in a timely and efficient manner,

escalating the same when necessary.

Professional Development

(SPEARHEAD) Improving Business Microsoft Dynamics Retail Management

Performance Retail Excellence System

Programme Customer Service 7 Touch Points

Education

Cabin Crew (Zabeel International Institute of Management and

Training Technology, Dubai United Arab Emirates) 2013

Course:

Bachelor of Major in General Science (Biology) (University of Batangas

Secondary Philippines) 2003

Education:

Key I.T Skills

. MS Word, Excel, PowerPoint, Outlook

Personal Details

Languages: Fluent English, Filipino Basic Arabic, Spanish

References are available on request

Contact this candidate