Customer Service Representative
Resume:
CHARISA JOY FALCUNAYA
*** **** **. ** ***** Almanza Uno, Las Pinas City
CP #: 094********
**************@*****.***
OBJECTIVE:
To be part of a company that fosters professional and personal development as I contribute my
knowledge, talents and excellent customer service skills acquired through years of work experience.
TRAITS:
• Customer service oriented
• Patience
• Adaptability
• Stress Tolerance
• High Energy Level
WORK EXPERIENCED:
Position: Customer Service Representative
November 15, 2013 – May 13, 2014
SPI – Infocom
Pasong Tamo Makati City
Duties and Responsibilities:
To verify caller’s information.
Greet customers warmly and ascertain problem or reason for calling.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer serviced is being delivered.
Compile reports on overall customer satisfaction.
Position: Project Frontliner - PLDT
June 15, 2012 – June 30, 2013
Pointman Placement Specialist, Inc. Rm 502 PPI Bldg. General Tirona St. Brgy. Bagong Barrio Caloocan
City Metro Manila
Duties and Responsibilities:
Personally offering (internet, landline, call all etc) to existing and non existing subscriber.
Make suggestions and encourage purchase of products.
Provide information about plan according to customers budget, services applicable to their plan and
other promos.
Position: Customer Sales Force
February 15, 2009 – April 30, 2011
PLDT Pamplona Las Piñas
No. 3 F. Ocampo Ave. in Las Piñas City.
Duties and Responsibilities:
Offering (internet, landline, call all, etc) to existing and non existing subscriber over the phone or in
fields.
Create great first impression to our prospects and customer by providing them with a world class
experience as a customer sales agent.
Maintain active engagement with new and existing customer through creative follow-up
communications designed to increase customer interest.
PERSONAL BACKGROUND:
Date of Birth: June 23, 1987 Age: 26 Civil Status: Single
Height: 5’0 Weight: 41kg
Language: Tagalog, English Religion: Protestant Nationality: Filipino
EDUCATIONAL BACKGROUND:
2007-(undergrad) Talon Dos Institute of Technology
Degree: Information Technology
Las Piñas City
2000-2004 Banton National High School
Banton, Romblon
CHARACTER REFERENCES:
Ms. Trinidad Mayonte, Philippine Long Distance Telecommunication – Chanel Sales Specialist
Mr. Renato Briones, Philippine Long Distance Telecommunication – Retail Sales Specialist
Mr. Paolo Ortega – SPI Infocom – Team Leader
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Applicant’s Signature
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