Customer Service Representative

Robert L Smith III

*** ***** **

Cibolo, TX *****

Home Phone: 210-***-****

Cellphone: 210-***-****

E-mail Address: *******@*****.***

EXPERIENCE SUMMARY:

Customs QC Compliance Inspector, Customer Service Representative, Sales Assistant, Mail Clerk, Volunteer Coach, Office Assistant, Telephone Service Representative, Warehouseman/Deliver/Assembler, Material Handler, Forklift Operator, Supply Clerk/Tech. Experience in material assembling, material classification, checking material condition, material control, material labeling, material routing, material storage. Skill in palleting, packing, proper lifting techniques, receiving deliveries, receiving supplies, re-wareshousing, and special handling of material. Experience in stock handling, freight handling, material processing and skilled in warehousing forklift operation. I drive in highways, congested city traffic, on and off military installation.

EXPERIENCE:

10/2013 to Present: 34-40 hours per Week; Sales Associate, NF-1 ;Flex-Part-time employee; Navy Exchange, Jacksonville, FL; Gloria Mitchell

On a daily basis, ensure that all beverages (alcohol beverages) are fully stocked with authorized items. Adjust stock level to reflect recurring customer requirements. Maintain stock at prescribed levels by requisitioning items to replenish stocks. Provide assistance to customers and maintain a cooperative work environment.

9/2009 to 10/2013: 40 hours per Week; Customs/QC Compliance Aide, GS-1802-05; permanent employee; G-4 Traffic Management Office (Camp Foster), Okinawa Japan; Ernest Berger, 645-5428

Performs clerical/administrative duties relative to outbound shipments and assists with all matters relating to customs compliance inspections. Provide support with non-intensive inspection of household goods shipped from this overseas location to all conus destinations. I ensure quality service from commercial carriers is received on all inbound and personal property shipments. On a daily basis, worked with different household good contractors to ensure that all services were render were done to the customers satisfaction and in compliance with all export regulations. Inspect customers pre-shipment, shipment and post-shipment of personal property to ensure all household goods being shipped were in compliance with customs regulations. On a daily basis had to make export related decisions and advise customers if certain items could not be shipeped due to customs regulations. Counsels customers relative to shipping and/or storage of household goods, and procurement of services for CONUS moves. Functioning under general supervision, referring issues, only when needed, that may represent changes in policy, approach, or unusual situations to the supervisor for review and decision.

03/2009 to 9/2009; 40 hours per Week; Recreation Assistant (Athletics); $10.25 per hour; permanent employee; MCCS Semper Fit (Camp Hanson), Okinawa Japan

Assists in the daily operations of multi-faceted diverse fitness center and provides first level support and service to customers. Provides a variety of information about and responds to questions from visitors/patrons regarding fitness facilities, activities, and scheduled events within the program. Checks supplies and equipment for service ability prior to and after each use, as appropriate. Opens, monitors, checks and/or closes facility areas (gymnasiums, courts, recreation areas) as required. Periodically checks tools, equipment, gymnasiums, courts and/or indoor and outdoor recreation areas for compliance with established safety standards, for their general condition and cleanliness. Responsible for inventory and accountability of all expendable property and cash management for fees received. As required, trains new employees on proper customer service, telephone etiquette and all general day-to-day operations.

8/2008 to 12/2008; 40 hours per Week; Material Handler; $14.72 per hour; permanent employee; Facilities Engineer Division, Environmental Affairs Branch, Recycling Center, Camp Foster, Okinawa Japan; Rocky Chaviana

I perform comprehensive quality reviews of the full spectrum of warehousing functions involving recycle materials. I independently perform a complete range of storage, re-warehousing, and consolidation assignments, such as placing, arranging, rotating, marking, and tagging of items on pallets and in bin, bulk, or other storage locations for shipment. Perform material handling duties, including the use of tools and other equipment, in a safe manner, utilizing safety practices and procedures, and complying with established safety rules and regulations. Operate fork lift trucks and automated material handling equipment. Use proper procedures for handling/disposing hazardous materials.

07/2008 to 8/2008; 40 hours per Week; Supply Clerk; $25,000 per Annum; permanent employee; Camp Foster, Okinawa Japan

Adjusts stock levels to reflect recurring customer requirements. Determine when to requisition

and the quantities needed based on direct input from customers. Identifies potential discrepancies, resolves those that are readily discernible, and routes others to higher level employees. Maintains stock at prescribed levels by requisitioning items to replenish stocks. Maintains property accounts and records, completing individual transactions, screening reference files, conducting data searches, and distributing output files. Maintain GPC account transactions and book. Updates databases with information provided by analysts or higher level technicians. Retrieves and uses data to respond to previously researched and resolved issues. Identifies reasons for transaction errors and failures. Searches different areas of databases to extract information to resolve data discrepancies. Identifies items which have become obsolete or excess. Performs document control work involved in the processing of supply transactions. Edits routine supply transactions ensuring compliance with agency and installation supply procedures and directives. Identifies obvious errors/omissions and takes appropriate action to obtain required information/data. Processes receipt, shipment, and/or adjustment documents within established time frames following established policies and procedures. Investigates and reconciles routine and recurring discrepancies, such as overages, shortages, receipts, shipments, and/or stock control discrepancies by performing necessary research of readily available reference sources. Performs general clerical support work. Maintains and annotates files providing for easy and timely retrieval/location of material. Files materials on established schedule and/or as needed basis minimizing filing backlogs and delays in locating documents. Reviews files ensuring accurate coding and deletion of outdated materials.

03/2005 to 05/2008; 40 hours per Week; P&D Driver; $30,000 per Annum; permanent employee; not on a temporary promotion; Vinnell Brown & Root (VBR), PSC 94 Box 280 APO AE 09824; Edwin Jones, DSN 676-3115

I organizes, administers, and evaluates a segment of a maintenance quality assurance program for Vehicle Mgmt. Operate heavy equipment (i.e.,Tractor, Full Track, 30-ton crane), ordnance vehicles (i.e., Armory Vehicle, full tracked), motor transportation vehicles (i.e., 7 ton Truck, tractor trailer, 7 ton refer van), and forklifts up to 15K forklift within the compounds of the CRFB. Participates in the development of plans for assigned maintenance quality assurance program (s). Coordinates and assists in setting program goals. Participated on inspection teams to ensure producers of goods and services are conforming to quality guidelines. I drove medium trucks to transport supplies, materials and equipment. I exercise caution when backing to load/unload at docks, ramps, or similar locations. I determine manner and sequence of loading to balance and protect fragile items. I maintain records, such as operator inspection checklists and accident or incident reports. Check material transported against invoices, verifies status of cargo, and obtain signature of receiving personnel. Unloads incoming shipments, scans bar codes, or keys receipt information into automated record system. Use two-way radio (or other device) to maintain communications with dispatcher or supervisor on assignments and locations. I adhere to all traffic signs and follow safety rules and regulations. I perform duties which include material assembling, material classification, checking material condition, material control, material labeling, material routing, material storage. Skill in palleting, packing, proper lifting techniques, receiving deliveries, receiving supplies, re-wareshousing, and special handling of material. Experience in stock handling, freight handling, material processing and skilled in warehousing forklift operation. Operates fork lift trucks and automated material handling and identification equipment to include mobile stock selectors and electromechanical automated equipment, such as high rise automated storage and retrieval vehicles to move, stack and un-stack, load and unload, bin, and position material. Maneuvers fork lift in confined places over wood, concrete, or similar type floors. I drive in highways, congested city traffic, on and off military installation. Provides supply support for production, overhaul, repair, or other operations for equipment, parts, and a wide variety of supply items. Examines items received and notes overages, shortages, or any damages incurred in shipping. I inspected storage areas and replenishes items when quantity appears low. Reviewed stock records and determines replenishment needs by fixed mathematical formulae. Conducted physical inventories, received and screen list or other documents specifying supplies or material needed for projects. When stock approaches minimum levels, ascertains whether item is changed and authorizes requisition. Route and expedite the movement of parts, end items, supplies, and materials within production and repair facilities to meet priority needs. Routed and moved parts, assemblies, and other materials into and out of industrial shop facilities. Locates critical items in shops and arranges with schedulers and supervisors to advance processing and production time frames. Received routed materials, parts, components and assemblies. Examines items received to verify part numbers, identities, correct quantities, condition and destination. Selects parts and materials to be turned into supply. Obtains necessary information and prepares documents. Temporarily stores items in a holding area until they can be routed to proper destination. Receives requests for parts and materials. Obtains required items from other shops and supply points and/or prepares requisitions for items needed to support production work requirements. Conducts extensive searches for information pertaining to complex and/or unusual supply requests. Edits routine supply transactions ensuring compliance with agency and installation supply procedures and directives. Knowledge of supply regulations and directives. Utilizes safety practices and procedures following established safety rules and regulation and maintains a safe and clean work environment. Uses and assures proper fit of any required safety equipment and clothing. Able to communicate orally and in writing.

09/2004 to 02/2005; 30 hours per Week; School Bus Monitor; GS-0303-03; temporary employee; Incirlik Unit School, Unit 7180 APO AE 09824; Vernon Reddick, 011************ ; may contact supervisor.

Monitor children as they enter and exit the bus. Ensure children are following the conduct and safety rules on the bus. Watch traffic circle at the school to ensure no one walks into the path of an oncoming bus. Write reports on any child that disobeys the rules on the bus. Ensures that the appropriate adult at the bus stop to pickup his/her child. Also, accompanied high school kids on field trips to direct area within Turkey. Plans and coordinates details of recurring and special activities. Coordinates details of activities which normally include all or most of the following: sports and fitness, social recreation, community-wide activities, instructional classes and workshops, preteen and teen activities, before and after school and day camp activities.

09/2003 to 08/2004; 30 hours per Week; Volunteer Coach; permanent employee; City of San Angelo Recreation, 702 S. Chadbourne San Angelo TX 76903; Kevin Rogers, 325-***-****; may not contact supervisor.

Organized sports assessments for the youth sports program for all age levels. Provided quality assessments to over 50+ youth ages 5-18 during initial evaluations for basketball registration. Organized and supervised one hour practices for ten years old and older boys. Designed drills and exercises for all team members to become better athletes and players. Plan, organized and developed basketball plays. Ensured the kids followed health and safety rules. Developed snack list and phone roster for all team members. Taught clinics on free throw shooting, defense awareness, rebounding, and footwork technique. Provided guidance and knowledge of the game, as well as acting as a mentor. Ensured all players had appropriate documentation in order to participate in out of town tournaments. Ensured on all out of town tournaments, that all team players were accounted for and were with the appropriate adult. Conducted an on the spot role call before and after every game to ensure all players were accounted for. Planned and organized end of the season parties. Performed good customer relations with the parents keeping them in the loop on the need to know information in regards to upcoming tournaments, fundraisers, practice times and locations. The team was also involved with the community. Help organized fundraisers to support our team. We developed programs and publicity and marketing of events. This included designing flyers, posters, and newsletters. Also, was a volunteer at the Carl Ray Recreation Center and Southside Boys and Girls Club. I ensured programs and activities provided were designed to meet the need of the community. I assisted in the preparation of facilities, fields and courts for athletic events, tournaments and practice games. Kept managed abreast of all needs of the facility (i.e. ordering basketball, baseball, soccer, football equipment). At the end of the day ensured that the all cash was accounted for and facility was secured.

02/2003 to 05/2004; 40 hours per Week; Telemarketer; $10 per Hour; permanent employee; Sitel Corporation, 2702 W Loop 306, San Angelo, TX 76904;

Based on general knowledge of the organization referred telephone callers to the appropriate staff. Input orders into the computer. Provide customer service for our customers by using established instructions, practices and precedents. Processed orders for customers requesting a Discover card. Increased credit limits and suspense charging privileges. Check records/files and automated accounting system on status of payments and payment dates. Responded to customer inquires either orally or in writing. Closed accounts and prepared financial documents for routine, recurring assignments. Called current customers to ensure they were satisfied with the service. Ensured that all information was handled in compliance with the Privacy Act. All conversations, discussions and documentations were handled accordingly. Member of Live Wire Committee: We developed programs and publicity and marketing of events. This included designing flyers, posters, displays and preparation/submission of news releases. Helped designed the layout of the news release. Took photos at different events to put in monthly new release. Helped promote our company at different job fairs. Planned company parties, which included making arrangements with caters, setting up locations and decorations. Organized fundraisers to help needy families during the holidays.

01/2000 to 01/2002; 40 hours per Week; Customer Service Rep/Technician; $10 per Hour; permanent employee; Page Net of Dallas, 4102 N. Frankfort, Dallas, TX 76025;

Responsible for rountine technical functions such as maintenance and repair, equipment setup and operation, and technical support/trouble shooting. Duties could range from circuit testing (digital and/or video circuits), internet setup and trouble shooting, setting up conference rooms for teleconferencing, connecting cables and to ensure that all parties were connected to the conference. Also was responsible for setting up Motorola and Cellular One company phones and pagers on major accounts. Coordinated the resolution of operational and customer related account discrepancies. Our customers would call in for assistance and I would research and correct the account problem they were having. I have working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook. I had to produce a variety of letters, reports, memos and form letters by using word processing automation software programs to support our day to day office operations. I used spreadsheets to enter, revise, sort or calculate and retrieve data from reports. Performed such functions as add, copy, correct, delete, or move text, automatically print document identification or other notations at the top or bottom of each page. I was responsible for major accounts which I had to review and classify a variety of recurring standardized accounting documents/transactions. In accordance with instructions, I reviewed various commitment and obligation documentation for missing or incompatible information and verified information against source documents.

10/1997 to 01/2000; 60 hours per Week; Delivery/Material Handler; $12 per Hour; permanent employee; Rooms To Go, 3502 Watson Rd, Grand Prairie, TX

Independently perform a wide range of warehousing duties, including receiving, storing, selecting, shipping, pickup, and delivery of general or specialized bulk materials and equipment. Conducted monthly inventory of furniture within the store warehouse. Inventories items which may include the use of formal, informal, item-by-item, or group inventory methods and using manual or automated inventory systems. Received incoming furniture and verified goods against shipping documents. Verified shipments by checking shipping documents. Matched up specific item identification by name, stock number, letter, code, quantity, or unit of issue on containers. Unloads incoming shipments, scans bar codes, or keys receipt information into automated record system. Groups items together based on receiving voucher information or segregates items according to such factors as condition and type of transaction. Builds pallet loads to facilitate storage. Reports tampered or broken seals on containers to supervisor. Transports materials from receiving areas to storage. Stores, stacks, palletizes, and/or rotates items considering their use, size, shape quantity, and special handling requirements. Applies material handling techniques in storing items providing for easy retrieval, convenience in handling, protection from damage, and ease of movement. Matches, checks, and compares data on storage instruments with materials to be stored against materials already in warehouse. Operator forklift to move pallets within the warehouse.

PROFESSIONAL LICENSES/CERTIFICATES

Marine Corp Operator License (Forklift 4 – 6 Ton )

Marine Corp Motor Vehicle Operator License (Com Vehicles 1 Ton)

AF Forklift Operator Certificate,Sep 2005

HazMatCertified,Sep 2005

AF Moter Vehicle Operator License (Forklift, 25-45 Passenger Bus, 2 - 4Ton Truck, Tractor Trailer)

AF Flightline Motor Vehicle Badge

Anti-Terriost Force Protection Training, Feb 2006

Cash Handling/Cashier Training, Feb 2005

Food Handling Training, Feb 2005

School Bus Security Awareness Training, Jan 2005

CPR, July 2005

Volunteer Coaching Certified, July 2005

FORMAL EDUCATION:

HS Diploma, General Studies, Central High School, San Angelo, TX, May 1992

40 hrs completed towards Associates Degree in Business Management, Cisco Jr. College, Cisco, TX

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