Customer Service Manager

Walquiria Pena

**** ********* **, ********, ** **226

Phone: 347-***-**** E-mail: *********.*.****@*****.***

Objective

To obtain a position in your company where I can utilize my office manager skills in professional environment.

Experience

Quality Meats: Hostess May 2013 – Present

• Dealing with open table

• Greeting guest

• Answered phone calls to provide information

• Confirmation calls for reservations

• Making reservation

• Assist in the registration procedures

• Organizing front desk

• Printing job

Internship Latino Justice PRLDEF: Education Department September – November 2011

• Emailing

• Faxing

• Photocopies

• Mailing

• Organized files and Law cases

• Answered phone calls to provide information

• Used Microsoft office

Education

La Guardia community College- Queens, NY August 2012- June 2014

Major: AA in Psychology

Skills

• Fluent in English and Spanish

• Proficient in Microsoft Office

• Organization skills

• Performing multiple task

• Excellent customer service skills

• True desire to satisfy the needs of others

• Strong leadership qualities

• Highly responsible

• Flexible and adaptable

• Hard working

• Self-motivated

• Able to learn new information quickly

Reference

Available Upon Request

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