Customer Service Manager
Resume:
WHITNEY P. WOOTEN
Queens Village NY *****
***************@*****.***
Education:
Devry College of New York, Rego Park NY
Pursuing a Bachelors Degree in Computer information Systems, expected June 2016
NPower Technology Service Corps, Brooklyn, NY
A 22 week intensive training program in computer fundamentals, network, internet and Microsoft
Office application, Completed June 2013
Kingsborough Community College, Brooklyn, NY
Pursued a Associates degree in liberal Arts, Completed 31 Credits
Profile:
• More than 4 years’ successful experience in customer service.
• A team player, acknowledged as “total quality customer service professional.”
• Ability to train, motivate, and supervise customer service employees
• Awarded in April 2014 for “Providing exemplary administrative support at QWF1CC”
• Over 2 years experience providing IT support with recognized computer maintenance,
problem-solving and trouble-shooting for customer and staff support.
• Excellent working knowledge using Windows 9X/NT/2000/XP/ VISTA/7, MAC OS,
Linux/Unix Windows NT, LAN/WAN, TCP/IP, DNS, DHCP, POP3, SMTP, FTP,
Microsoft Excel, WordPerfect, And Microsoft Word
• Ability to maintain Laptops, Modem, NICS, RAM, Printers, Scanners, Projectors,
Ethernet Cabling, Cisco Router, Wired And Wireless Switches, WAP, VPN And Smart
Phones
• Knowledge of Ms Office, Active Directory, Norton Antivirus, Microsoft Outlook,
QuickTime.
• Posses a COMPTIA A+ Certification- certifies the competency of entry-level PC
computer service professionals in installing, maintaining, customizing, and operating
personal computers.
Professional Experience:
Grant Associates: Queens Workforce 1 Career Center, Jamaica NY Oct 2013- Present
Resource Room Manager
• Manage the Resource Room
• Provide outstanding customer service while maintaining rules and regulations
• Maintain the neatness and appearance of the Resource Room
• Handle the assignment of computers to customers
• Distribute material printed by Resource Room customers to the proper customer
• Send out faxes and photocopy documents for customers to assist with their job search
• Manage customer use of the telephone to ensure its being used for job related purposes
• Performs additional data entry and customer responsibilities as required
• Ensure that customers manually sign the roster lists in the Resource Room completing all required
information
• Assist customers on the computer with updating their resume to obtain employment
• Contribute to job preparation by advising customers one-on-one upgrading interview skills, resume
and computer skills
• Troubleshoot printer jams, Windows XP software and internet connection problems as they occur
• Monitor server to ensure customers are working on a efficient network for their safety when filling
out job applications
• Provide resources for computer illiterate customers to create and email, & create a resume.
Columbia University Teachers College, New York, NY May 2013- June 2013
CIS Media Services Technician (Intern)
• Presented polite and courteous service to all TC users.
• Upgraded and updated all software located PCs/Macs.
• Troubleshoot internet connections issues on PCs/Macs
• Supplied classroom, event, and videoconferencing support to the TC community.
• Setup, Operated, and Maintained media equipment in inventory (Media Consoles, Media Carts,
overhead projectors, Slide Projectors, Console and Laptop Computers PCs and MACs, LCD
Projectors, Digital cameras, analog/Digital Recorders, Boom Boxes, Microphones, Screens,
Floor/Table Microphone stands, cables/connectors, audio Mixers closed captioning devices etc.)
TJ Maxx, Rego Park NY July 2012- Oct
2013
Cashier
• Engage customers and see that their needs are met entering and leaving the store.
• Answer customers by providing information and resolving their disputes
• Handle payment by cash, credit or debit
• Maintain appearance and orderly checkout area and complete other general cleaning
duties.
Long Island Railroad (LIRR), Jamaica NY May 2013- Aug
2013
Hostess/Server on "The Cannonball" (Temp)
• Greet Customers boarding the train.
• Escort Customers to their reserved seats.
• Present Hampton reserve menus and take orders.
• Serve drinks and refreshments to guests.
Key food Supermarket, Jamaica NY Nov 2011- July 2012
Cashier
• Assisted Customers In store.
• Cashed Out and Bagged customer’s groceries.
• Provided friendly and helpful services to customers.
NYS Veterans Home at St. Albans, St. Albans NY
Volunteer August 2011- Dec 2011
• Transported veterans from their room to therapy, piano room, dining events etc.
• Prepared tables and set up chairs for day/evening events.
• Supervised veterans during movie night dining events.
• Accompanied veterans on trips outside facility.
• Follow color coordinated bracelets for eating habits and safety of veterans.
Gift Shop Assistant (summer) June 2011- Aug 2011
• Assisted veterans in the Gift Shop daily providing friendly customer services
• Replenished shelves and vending machines on a daily basis in an organized and timely
manner
• Performed multiple duties involving cash handling, such as cashing out customers,
transporting money from office to office, and collecting money from vending machines.
Contact this candidate