Customer Service Sales

Clair Paddison Wier

*** ********* *****, ******** ** 29212 (M) 803-***-****

*******@*****.***

CLIENT SERVICE

PROFESSIONAL

Profile

More than 18 years successful experience in customer service/sales and

sales support with recognized strengths in account maintenance, problem-

solving, trouble-shooting, planning/implementing proactive procedures and

systems to maintain and grow customer base

. Proficient in computer skills and software

. Excellent communication, interpersonal, and organizational skills

. Service and results-oriented professional with a track record of

achievement in new business generation, account development and

management

. Motivated self-starter who demonstrates the ability to work both

independently and as a team player

Employment CAPITAL BANK, COLUMBIA/LEXINGTON SC

2008-2013

Administrative Assistant/Client Service Representative/Teller Coordinator

Originally hired as Executive Administrative Assistant for the President of

Carolina National (CNB) and Vice-President of First National Bank of the

South (FNBS), both of which evolved to Capital Bank. This position

incorporated support and communication to board members, the five local

branches and corporate office; coordination and planning company functions;

teller-line back-up and support as needed.

. Duties expanded to client service representative; opening new

accounts, assessing customer profiles and suggesting products to fit

their needs (i.e. growing the customer base), day-to-day maintenance

of and responsibility to clientele

. Effectively and efficiently solve customer challenges in a timely

manner

. Maintain quality control/satisfaction records, constantly seeking new

ways to improve customer service

PULLIAM FORD,

COLUMBIA SC 2000-2007

Business Development and

Client Support Specialist

. Coordinates outlined requirements within the sales department to meet

Ford Motor Company's

Blue Oval Certification criteria and maintaining daily to ensure

dealership credibility and acceptance

. Instrumental in developing and managing business development center

within the dealership for on-going training and programs designed to

increase sales volume for new and pre-owned inventory

. Post-sales follow-ups, addressing customer concerns, and implementing

resolutions

Education UNIVERSITY OF SOUTH CAROLINA,

Columbia SC 1976-1978

Associate in Science

in Retailing Management

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