Customer Service Project

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416-***-**** • ********@*******.***

DIEGO MONTOYA

PROJECT CONTROL OFFICER PROJECT COORDINATOR EVENT COORDINATOR

Collaborative professional currently pursuing a certificate in Project Management with a background in Business

Administration. Coordinates events, tracks performance and develops organizational processes/procedures. Sets

and reaches goals in an achievement-oriented environment. Experience in training and supervising staff in

customer service. Bilingual in English and Spanish.

Areas of Expertise:

Coordination Conflict Management Business

Customer Service Documentation Administration

Report Writing Project

Business/Market Implementation

Research Problem Solving

COMPUTER SKILLS

MS Excel, MS Word, MS PowerPoint, MS Project

EDUCATION

Project Management Certificate, Present

Foundations of Project Management, Projects in Organizations, Project Implementation & Control

University of Toronto, Toronto, ON

Business Administration Diploma, 2003

Willow Valley Technical Institute, Willow, PA

HIGHLIGHTS OF ACCOMPLISHMENT

Managed and documented full life cycle of business projects for start-up business serving the pet care industry.

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Created and built market brand.

Exceeded company goals by creating events and special promotions to attract clients as an Account Manager at

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Rent-a-Center.

Coordinated and supervised start up of Hospitality Staffing Solutions offices in multiple cities across the USA.

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PROFESSIONAL EXPERIENCE

Assistant Project Coordinator 2012 - Present

Barks & Whiskers Inc, Toronto, ON

• Assisted in the initiation, planning, execution, control and completion of business projects.

• Executed and designed new reports combining data sources including inventory, sales and market research

reports.

• Managed inventory and created control systems for documentation and tracking. Conducted business research

on suppliers to ensure top quality products were stocked. Negotiated with suppliers for procurement of

inventory.

• Designed and coordinated in-store events including guest speaker series and product awareness presentations.

• Communicated and collaborated with graphic designer to create effective marketing and promotion materials

such as website, brochures, flyers and business cards.

• Developed and organized appointment tracking process. Scheduled appointments as required.

DIEGO MONTOYA PAGE 2/2

PROFESSIONAL EXPERIENCE CONTINUED

Sales Service Coordinator 2007 - 2012

Transportation Companies across Ontario

• Delivered fragile and heavy loads to major retail warehouses, dining establishments and businesses across

Ontario performing all administrative duties to ensure accurate tracking, monitoring, documentation and safety.

• Communicated with clients in a professional and courteous manner providing exceptional customer service.

Construction Project Coordinator 2005 - 2007

Colcosta Contracting, Toronto, ON

• Contracted services for the construction and renovation of houses.

• Managed construction projects and supervised contractors on site.

• Meet deadlines, read blueprints, restore flooded and damage homes and overseeing projects.

Community Leader 2004 - 2006

Red Door Community Centre, Toronto, ON

• Developed confidence and stability in newcomers to Canada through community involvement.

• Provided translation services for clients and various community and government organizations.

Account Manager 2002 - 2003

Rent-a-Center, Lancaster, PA

• Assisted customers on sales floor, organized delivery schedules and contacted clients regarding accounts.

Convention Service Assistant Manager 2001 - 2002

Lancaster Host Resort, Lancaster, PA

• Managed and supervised over 20 employees to achieve company goals.

• Planned and organized reservations for private conventions and other events.

• Created and reconfigured client database to maintain communication with clients regarding accounts and

services.

Supervisor 1999 - 2001

Hospitality Staffing Solutions, Baltimore, MD

• Recruited, screened and hired for a variety of hospitality related positions.

• Supervised, managed and trained over 50 people.

• Staffed and scheduled workers for several hotel assignments. Documented schedules and work hours.

• Developed new business contacts and established contracts with companies in the hospitality industry.

ADDITIONAL TRAINING AND EDUCATION

AZ Commercial Driving, 2007

Humber College, Toronto, ON

Private & Commercial Pilot License, 2010

Toronto Airways Academy, Markham, ON

Aviation Engineering Technician Diploma & License, 1987

Federation of Aerial Transport, Bogota, Colombia

References available on request

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