Customer Service Data Entry
Resume:
Drew Rebecca Wallsworth
Milwaukee, WI 53211
****.**********@*****.***
Education:
University of Wisconsin-Madison Madison, WI
Bachelor of Arts: English/Creative Writing Spring 2011
Certificate: Environmental Studies GPA: 3.0
Cardinal Stritch Glendale, WI
Master of Arts in Inclusive Education In Progress
Work Experience:
Pride Technologies-Thomson Reuters Full-time job
Order Analyst January 2014-June 2014
• Reviews legal documentation and contracts
• Data entry in SAP for Customer account information and orders
• Creates customer accounts including multiple location accounts for customer orders
• Reviews and maintains customer records in SAP
• Emails Thomson Reuters Executives with customer account information weekly
• Assists other Order Analysts
• Resolves questions and concerns around Customer Master accounts and customer orders
• Assists with special projects and all other duties as assigned
Texo Solutions LLC-Thomson Reuters Full-time job
Order Analyst June 2013-January 2014
• Reviews legal documentation and contracts
• Data entry in SAP for Customer account information and orders
• Creates customer accounts including multiple location accounts for customer orders
• Reviews and maintains customer records in SAP
• Emails Thomson Reuters Executives with customer account information weekly
• Assists other Order Analysts
• Resolves questions and concerns around Customer Master accounts and customer orders
Mergis Group-Target Canada Full-time job
Business Systems Processing Team April 2013-June 2013
• Created and maintained documentation
• Prioritized work by comparing the delivery schedules to the workload in SAP
• Used SAP to find errors for outbound goods delivery
• Fixed errors in SAP that are preventing goods from being delivered to Target Canada stores
• Opened incidents and works with other teams to find solutions to difficult errors
• Maintained organization of the team inbox
• Created and sent reports
Mergis Group-Target Canada Full-time job
Master Data Coordinator Team March 2012-April 2013
• Data entry in SAP for vendor and article information
• Reviewed and maintained Vendor records in SAP and SQL
• Cleansed data in both SAP and SQL
• Created documentation to be used for training by the Business Systems Specialist Teams and Target India
• Contacted Vendors and Merchandise Specialists for Data Collection and Article Collection
including Vendor Agreement, Invoice, Vendor Collection Forms, Article Template and PIR
• Resolved questions and concerns around Vendor Data and Article Collection and working with Vendors and Merchandise Specialists to obtain accurate data for SAP and SQL
• Created error reports in SAP using SE16 and SQVI for data quality
• Trained others to work errors for data quality purposes
• Resolved errors for SAP upload
• Handled difficult and urgent tasks
• Took initiative to validate data
• Responsible for data quality efforts including auditing Vendor set-ups in SAP
• Created error dashboard for data error visibility
• Worked special projects
Best Buy Part-time job
Customer Specialist September 2011- March 2012
• Earned the Path to Excellence Bronze Award
• Earned Most Valuable Employee of the Month (February 2012)
• Trained employees and helped to develop training programs
• Responsible for customer service and solving any customer grievances or problems
• Maintained documentation for training
• Maintained documentation for personal growth with company and company goals
• Responsible for handling money and transactions
• Understood budget process and financial process of Best Buy
• Voluntarily pursued ongoing training opportunities
UW Housing and Dining, Carson’s Carryout Part-time job
Office Assistant October 2008-May 2011
• Tracking of inventory
• Cognizant of cultural issues affecting dietary needs
• Created and disseminated staff memos
• Ensured staff upheld consistent delivery times
• Maintained employee performance recognition records
• Audited the safe
• Maintained product inventory and replenishment systems
• Created Continuity Binder for office assistant position
• Performed various standard clerical duties
• Maintained standards of confidentiality and professionalism
Computer Skills:
Proficient or familiar with a vast array of programs such as the following:
Microsoft Word
Microsoft PowerPoint
Adobe Reader
Microsoft Excel
Microsoft Publisher
Adobe Photoshop
Microsoft OneNote
Microsoft Access
Microsoft Outlook
SAP Microsoft
SharePoint SQL
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