Customer Service Management

Michael Faya

Second Shift Lead Man

Roanoke, VA

****.******@*****.*** - 540-***-****

A mid-level position in warehouse operations management with a small regional distributor or retailer

WORK EXPERIENCE

Receiver/Stocker

Lowe's - Roanoke, VA - March 2012 to December 2013

Responsibilities

Stock all Incoming Freight using a Power Stocker and Forklift

Accomplishments

Always gave 110% in accomplishing the set out task

Second Shift Lead Man

Howell's Motor Freight - Cloverdale, VA - November 2008 to June 2010

Assisted in the management of central warehouse operations, including traffic management and distribution

• Recommended new handling procedures to better protect fragile warehouse inventory

• Moved trailers to dock for unloading and loading

• Maintained property and equipment

Warehouse Supervisor

Howell's Motor Freight - Cloverdale, VA - December 1998 to November 2008

Assisted in the management and supervision of central warehouse operations, including traffic management

and distribution

• Tracked shipments and inventory in company's computer database

• Supervised as many as 10 people in loading and unloading perishable and non-perishable goods

• Recommended new handling procedures to protect fragile warehouse inventory

• Maintained property and equipment

Assistant Warehouse Manager

Moore's Dist. Center - Roanoke, VA - November 1986 to December 1998

Responsible for movement of materials in lumberyard which supplied 40 stores in region

• Tracked shipping and receiving of all material

• Helped supervise as many as 30 people who loaded vans and flatbeds

• Maintained property and equipment

FAYA-2

EDUCATION

Presbyterian College - Clinton, SC

1972 to 1976

St. Joseph - Baltimore, MD

1968 to 1972

Bachelor of Arts in English

Named college

ADDITIONAL INFORMATION

SKILLS SUMMARY

• Accomplished in operations management, especially warehouse traffic management and distribution

• Extensive experience in contracting and scheduling freight operations

• Skilled in reorganizing standard processes to save money

• Provider of excellent customer service

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