Customer Service Administrative Assistant

B ERNADE T T E D. PRESTON

**** ******** ****

Houston, TX. 77014

281-***-**** cell

***********@*****.***

OBJECT IVE:

Seeking a position as an Accounting Assistant where extensive experience will be fur ther

developed and utilized.

S UM MARY OF QUAL I F ICAT IONS :

• Excellent verbal and wri t ten communication skills.

• Able to perform effectively and independently in a multi-task environment.

• Strong organizational and customer service skills.

• Ability to research new technologies online, and report findings.

• K nowledge of operating systems, and tax preparation industry

WORK EXPER IENCE :

07/2013 – Cur rent Dekaney High School

Houston, TX Administrative Assistant

08/2008 – 06/2013 First Data

Houston, TX M erchant Rep

Collect via telephone in a call center environment utilizing an automatic telephone dialing

system, to contact merchants in regards to their outstanding accounts.

Researched merchant accounts

U pdated merchants with account information and progress via email

Work closely with management to implement t raining on new employees

E xceeded performance, budget and productivity static's

Coached and t rained new employees to meet and exceed performance standards of the

department

12/2000-08/2008 Jackson Hewitt Tax Service

Houston, TX T ax Manager

M anaged an average of 40 employees to ensure departmental goals exceed company

s tandards.

I nterviewed potential employees to make great future tax preparers by probing and using

p rofessional judgment.

T rained upcoming tax preparers on knowledge of federal tax codes, laws, regulations,

various tax forms and terms

P repared personal, small business, and corporate tax returns

I nterview clients and gave exceptional knowledge regarding deductions, credits, and

adjustments to fit their personal and business needs

Review financial records such as income statements, documentation of expenditures to

determine appropriate forms needed to prepare tax returns

C heck data input to verify accuracy on forms prepared by tax preparers to detect errors in

a rithmetic, data entry, and procedures

Coordinated all employee schedules, incentive programs, and motivational activities

06/1994-08/2000 Worldwide Cellular

Houston, TX Accounts Payable/ Receivable Clerk

Receive and verify invoices and requisitions for Worldwide Cellular products and services.

Performed the day to day processing of financial t ransactions to ensure that municipal

f inances are maintained in an effective, up to date and accurate manner.

P repare batches by keying data for processing which includes sorting, alphabetizing and

verifying cash counts and totals.

B ERNADE T T E D. PRESTON

281-***-**** cell

***********@*****.***

P rovide administrative support in order to ensure effective and efficient office operations

P repare routine entries and post financial t ransactions

G reet and assist visitors, answer phones and respond to inquiries

S KILLS:

Tax Preparer Peachtree Accounting M icrosoft Excel

QuickBooks Accounts Payable M icrosoft PowerPoint

O racle Accounts Receivable 16 Years' Experience

A DP M icrosoft Word

B ERNADE T T E D. PRESTON

281-***-**** cell

***********@*****.***

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