Post Job Free
Sign in

Customer Service Representative

Location:
United States
Posted:
July 09, 2014

Contact this candidate

Resume:

Amber L Williams

***** ***** ***** **.

Seffner, Fl 33584

Phone: 813-***-****

******************@*****.***

Objective

Objective is to secure a permanent position with an excellent company. My experience

i n high customer interfacing & fast paced environments can be easily aligned to be

successful in a consumer /cl ient focused organization

Abilities

Excellent communication, computer and organizational skills; ability to work both

i ndependently and as part of a team; ability to work in a high-volume practice; ability to work

a t a fast pace with great attention to detail; self-motivation and a high degree of

p rofessionalism.

Employment History

Debt Manager Assistant

05/2014-Present National Settlement Services

Tampa,FL

• Speak to creditors on clients behalf to discuss settlement offers

• Manage clients accounts by updating payment information

• Mail out Power of Attorneys as well as other documents to Creditors for clients

settlements

• Settle clients debt for half of what they owe,by sending payments to creditors

Client Service Specialist

10/2013 - 03/2014 JPMorgan Chase Tampa, FL

• Activated /Deactivated Customers Prepaid Cards, Managing customers

accounts.

• Determined charges for services requested, collect deposits electronically

• Resolved customer needs by performing activities such as exchanging debit

cards and refunding customers money using computers.

• Completed financial documents, Manage customers’ records, and process court

order holds using computers.

• Prepared, examined accounting records, financial statements, to assess

accuracy, completeness and sending over information to government agencies.

Customer Service Representative

07/2011 - 10/2013 Stream Global Services Tampa, FL

• Conferred with customers by telephone to provide information about their AT&T

accounts, take or enter orders, cancel accounts, and obtain details of complaints.

• Performed data entry, kept records of customer interactions and transactions,

recording details of inquiries, and comments, as well as actions taken.

• Resolved customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, and adjusting bills.

• Completed contract forms, prepare change of address records, and issued

service discontinuance orders, using computers.

Education and Training

King High School High School Diploma, Class of 2011 Tampa, FL



Contact this candidate