Amber L Williams
Seffner, Fl 33584
Phone: 813-***-****
******************@*****.***
Objective
Objective is to secure a permanent position with an excellent company. My experience
i n high customer interfacing & fast paced environments can be easily aligned to be
successful in a consumer /cl ient focused organization
Abilities
Excellent communication, computer and organizational skills; ability to work both
i ndependently and as part of a team; ability to work in a high-volume practice; ability to work
a t a fast pace with great attention to detail; self-motivation and a high degree of
p rofessionalism.
Employment History
Debt Manager Assistant
05/2014-Present National Settlement Services
Tampa,FL
• Speak to creditors on clients behalf to discuss settlement offers
• Manage clients accounts by updating payment information
• Mail out Power of Attorneys as well as other documents to Creditors for clients
settlements
• Settle clients debt for half of what they owe,by sending payments to creditors
Client Service Specialist
10/2013 - 03/2014 JPMorgan Chase Tampa, FL
• Activated /Deactivated Customers Prepaid Cards, Managing customers
accounts.
• Determined charges for services requested, collect deposits electronically
• Resolved customer needs by performing activities such as exchanging debit
cards and refunding customers money using computers.
• Completed financial documents, Manage customers’ records, and process court
order holds using computers.
• Prepared, examined accounting records, financial statements, to assess
accuracy, completeness and sending over information to government agencies.
Customer Service Representative
07/2011 - 10/2013 Stream Global Services Tampa, FL
• Conferred with customers by telephone to provide information about their AT&T
accounts, take or enter orders, cancel accounts, and obtain details of complaints.
• Performed data entry, kept records of customer interactions and transactions,
recording details of inquiries, and comments, as well as actions taken.
• Resolved customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, and adjusting bills.
• Completed contract forms, prepare change of address records, and issued
service discontinuance orders, using computers.
Education and Training
King High School High School Diploma, Class of 2011 Tampa, FL