Customer Service Quality Control

K ENNET H

STREET

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Professiona l S ummar y

CAREER SUMMARY Dedicated, creative, well-rounded professional with extensive experience in print

production management, financial planning, and team building. Proficient in performing press okays and

color matching. Able to increase cost efficiency by improving procedures. Proven initiator and strategic

thinker with effective analytical, organizational and communication skills. Expertise includes: production

planning and scheduling, coordinating purchasing activities, and managing

inventory control.

Skills

Comfortable in Offset Printing environment

Strong mechanical aptitude User of quality control

Understanding of bindery procedures Proficient in

operation Print job color press room operations

and quality Knowledge of prepress

procedures

Wor k H istor y

Commercial Printer 01/2008 to

Panaprint – Macon, GA Current

Bindery production manager, Mailing, Fulfillment,

Shipping, Receiving, and Warehouse.

Work closely with customer service to understand

production needs

Schedule production on bindery equipment (stitchers, perfect binder, cutters, folders, Pick and

Place, and mailing) to assure on time delivery.

Prioritize jobs through shipping and schedule delivery drivers.

Create project job jackets, including briefs, schedules, reference material, specifications and

contractual requirements

Check job information at each press to verify the correct ink is delivered

Multi-task to keep all assigned projects running effectively and efficiently

Analyze account workload quantity, complexity and due dates to predict and prevent problems

Employ root cause analysis to troubleshoot equipment and process issues

Production Manager 06/2002 to

10/2007

INPRINT USA – St.

Charles MO

Planned, developed and implemented key management strategies and functions to ensure overall

efficiency levels were m et in the flexo printing department

Managed expenditures to budget to help ensure operating margins were maintained and corporate

goals were achieved and fully supported

Provided leadership to peers and direct reports, including management support towards production

processes and on time delivery to ensure customer satisfaction

Interacted with sales, quality control, and customer service

Monitored short and long term production forecasting to utilize manpower and raw materials with

equipment capabilities

Production Manager 01/1988 to

DIMAC Corporation – St. Louis, MO 01/2002

Demonstrated energetic leadership for associates

Major strengths included problem solving, scheduling, communication,

and multi-tasking

Handled press okays on web and sheet fed presses including positioning

and color

Established a successful Quality Control program

Formed and trained a department CSR group of 10 coordinators

Networked with sales, production, shipping and receiving to monitor

job progression

Handled the machine maintenance program

E ducatio n

Business Program Total Quality Management Program Certificate of Proficiency: Business

St. Louis Community College - St. Louis MO

Coursework in Printing Technology, Project Management and Quality Control Techniques

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