Project Manager Quality Assurance

~ Patricia Masci ~

Business Analyst-Consultant

EBusiness – Financial Product Development, Process Analysis & Redesign

Email: ******@****.**

Cell: 905-***-****

Tel: 905-***-****

Synopsis - Personal style & skill sets:

My specialty lies in Product Development (financial systems) and Representation. I have a

broad scope of experiences gained from being involved at various stages of the project life

cycle; Design, Build, Test, Implementation, including Manual Documentation & User Training.

Multitasking within multiple projects, simultaneously, gave me a wealth of knowledge and

shaped me into the tolerant and practical Leader that I am today. I function as an

Intermediate Project Manager on the business end, representing the Bank/Client interests and

work in conjunction with Technical Analyst/Programmers.

I had the benefit of working in leading edge units, 4 times in my career, teaching me to think

“outside the box” and how to get the “biggest bang” for the buck! I was involved in defining

roles & responsibilities, setting division precedence, standards and procedures. I am highly

skilled at, Coaching, Leadership & Motivation, Needs/Gaps or Cost/Benefit analysis,

An excellent team player, I am able to communicate effectively, both verbally & written and a

lot of my success came from mixing & blending theoretic with practical experiences and

blending the old with the new for greater overall performance. I have an intrinsic drive for

excellence, but I always enjoy the process as much as the results. It’s the challenge of

understanding “Human Nature” that motivates me and was a big factor to the success of my

career, because ultimately all systems & business transactions are founded on human principles

and this concept gave me a deeper awareness of life in general.

Synopsis - Professional Achievements:

Employer; CIBC – Head Office, Commerce Court

1 1980: Promoted to Supervisor, Securities Data Control (managed 9 subordinates)

2 1987: Promoted to Senior Client Services Officer, responsible for all daily monitoring and

support for all Corporate Custody accounts; domestic & international.

3 1988; successfully completed the IDA – Investment Dealer Association endorsed, Canadian

Securities Course and later the CDS Operations course in 1990.

4 Received the Wood Gundy/CIBC, National Employee of the Month award for service

excellence. Nominated by Clients and Internal end Users.

5 1991; Promoted to Assistant Manager, Development

6 1993; Promoted to Project Leader, Global Securities Operations

Employer; RBC – Head Office, 20 King St

• 2001; Gained employment after 5yr career pause with RBC – Global Custody Services, as

eBusiness Product Analyst, on the “Viewfinder” development team.

Basic Responsibilities included:

1 Product Development; Gather, analyze & set User requirements; Create Vision statement

for project; clarify deliverables & timelines; Identify critical success factors; conduct in-

depth analysis of unit training needs and create plan; clarify data flows and create

charts; validate data integrity and viability;

2 Mitigate risk factors against project cost &/or time constraints;

3 Manage resources; Allocate roles & responsibilities for Stakeholder (Client) Team.

4 Plan & execute User Acceptance, Regression & Quality Assurance testing.

5 Change management; Plan Internal and External roll out process; Provide support

documentation for Help desk analysts, User Manuals, Product Version control and quick

reference notes for Unit Training Managers.

6 Competitive analysis research; Cost/Benefit analysis and Gap analysis

7 Production support & post implementation, Client roll-out & reviews.

8 Develop User Training workshops and Performance reviews.

9 Web Research; Client (User) surveys; Industry trends analysis for added value on product

recommendations.

Chronological – Detailed Career background:

1974, Upon graduation from Toronto’s Central High School of Commerce, I began my banking

career as a Data Processing Clerk, for CIBC Securities Data Control, Head Office - Commerce

Court (Financial District at Bay & King St). General duties included Master file (database

building) maintenance, report generation & distribution; data mining; reconciliation of daily

transaction volume and cash vs. holdings in custody accounts, such as par value, registration &

location.

1979: Promoted to Supervisor, CIBC Securities Data Control: Evening shift, (Noon to 8:00pm)

Responsible for 6 Data processing clerks and 1 Master File Clerk; General managerial duties,

oversee productivity levels, performance evaluation, training & coaching

1987: Promoted to Senior Client Service Officer, CIBC Securities; Responsible for daily

monitoring and investigations of all Corporate Custody Accounts, Domestic & International.

1990: Highly competent reviews from Clients earned me a double level promotion to Assistant

Manager, Development, CIBC Global Securities Services. Work package Leader on Various GSS

Projects for Client support, Operational and User support and Product development. I was

responsible for 2 subordinates, a Senior Documentation Analyst and Jr Business Analyst.

Primary activities included representation of External and Internal Users. Gather, Analyze and

set User requirements. Provide system documentation. Act a liaison between end Users and

Tech Support Analysts to clarify business priorities to ensure product and data integrity.

1995:

Stay at home Mom: After the birth of my 2nd child, I took a hiatus from my career to raise my

children and to avoid high cost of child care.

2001: Hired by RBC – Royal Bank of Canada as an EBusiness Product Analyst, Global Securities –

Institutional & Investors Services. General duties were to develop & support RBC’s web based

custody application called “Viewfinder”. I performed basic business analyst duties; Gather &

Analyze information, set detailed requirements, create & execute testing plan and provide roll

out support in Training and Documentation and post implementation reviews.

2005: Significant infrastructure & organizational changes led to downsizing in my division and

my position became redundant. As any good project leader knows, an ending in one chapter

usually leads to a new beginning & greater awareness for future visions. My new chapter in life

is to realize a long standing goal to be self employed and to apply the wealth of my financial

experience and abundance of knowledge gained from a rewarding & progressive career.

Contact this candidate