Customer Service Representative
Resume:
Chanel Williams ** Madison St, Buffalo, NY *****
Cell: 716-***-****
Email: ****************@*****.***
To whom it may concern,
I am writing in regards to the customer service representative position that is open with your company at this time. I am a highly capable professional with over three years of customer service experience. My background, along with my ability to learn quickly and efficiently, will enable me to be a valuable part of your team.
My knowledge of computers which enables me to pick up new systems quickly, work independently and efficiently make me a perfect fit for your opening. I posses an uncanny ability to build rapport and relationships with internal and external customers via telephone. These coupled with my ability to examine a process to look for improvement as well as manage multiple projects simultaneously all are valuable assets that I feel can benefit your company. I can solve problems quickly and precisely which has resulted in sales increases in my previous position.
My business skills, attention to detail and general aptitude all have served me in my previous endeavors which have shaped me into an excellent administrator. The approach to my work goes beyond the job description as I am always looking for a way to improve results. In addition to my work, I have always been looked to for decision making.
I have enclosed my resume to display my past achievements, as well as to demonstrate now I can be a valuable part of your team.
Sincerely,
Chanel Williams
CHANEL WILLIAMS
65 Madison st
Buffalo, New York, 14206, United States
****************@*****.***
PROFESSIONAL EXPERIENCE
LIBERTY CAB KENMORE, NEW YORK UNITED STATES
DISPATCHER MARCH 2014- APRIL 2014
Answer incoming call from customers looking to book a cab
Place pick and drop address in database
Problem solve
Dispatcher calls to drivers
CENTER ONE/UNIVERA HEALTHCARE BUFFALO NEWYORK UNITEDSTATES
Customer service rep December 2013 - January 2014
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
HOME DEPOT AMHERST NEWYORK UNITED STATES
Cashier May 2013 - September 2013
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Offer customers carry-out service at the completion of transactions.
SAMS CLUB CHEEKTOWAGA NEWYORK UNITED STATES
Cashier October 2012 - January 2013
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Offer customers carry-out service at the completion of transactions.
KMART CHEEKTWAGA NEWYORK UNITED STATES
Cashier April 2011 - September 2011
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Calculate total payments received during a time period, and reconcile this with total sales.
EDUCATION
MCKINLEY BUFFALO NEWYORK UNITED STATES
High School Diploma, Jun 2012, printing
ERIE COMMUNITY COLLEGE BUFFALO NEWYORK UNITED STATES
Completed coursework towards general studies, Sep 2013
MEDAILLE BUFFALO NEWYORK UNITED STATES
Psychology Candidate May 2015
Additional Skills
retail experience
Inbound call center experience
customer service experience
good with computers software (Microsoft word, and excel
Can type 40-45 wpm
Contact this candidate