Customer Service Maintenance

Richard Pickard

**** ***** ***** ** ********, TN 38401

Home: 931-***-**** Cell: 931-***-**** *********@*****.***

Summary Highly organized, detail oriented, and self motivated individual with over 10 years technical and customer service experience, along with 6 years of supervisory and maintenance experience.Effective problem solver, team player, and a proven leader.

Highlights

Experience

Conduct and record periodic inspections of facilities and equipment, as scheduled

Maintenance Technician, 03/2014 - Current Drury Plaza Hotel - Spring Hill, TN

Maintenance: 1.Minor and major repair of all buildings and equipment.

2.Preventive maintenance procedures on building mechanical equipment on a scheduled basis; inspect belts, check fluid levels, replace filters, grease bearings, seals, etc.; repair or replace broken parts.

3.Clean and inspect boiler; treat water with proper chemicals.

4.Replace broken windows; repair doors, door locks and closets; install window blinds.

5.Complete daily, weekly and monthly checklists on building equipment and maintain records of scheduled maintenance procedures.

6.Operation of a computer which controls and monitors mechanical equipment and utility systems.

7.Install electrical wiring and equipment; new electrical services, wiring during remodeling projects; replace and repair wiring as needed.

8.Repair electrical equipment and control circuits; replace faulty electrical switches.

9.Repair electrical locks and control panels to maintain building security.

10.Installation of computer cables.

Solid written and verbal communications skills.

Familiarity with planning and scheduling methods.

Strong problem solving and analytical ability.

Excellent research and problem solving ability.

Process maintenance work orders.

Perform preventive maintenance.

Troubleshooting, and repair of all equipment from blueprints, technical manuals, or vendor specifications.

11.Respond to emergency maintenance requests as required.

12.Maintain records of scheduled maintenance procedures.

13.Seek estimates for supplies and repair parts. Order parts as needed.

Warehouse Supervisor, 06/2012 - 03/2014 Vintique - Spring Hill, TN

Receiving: 1.Supervise receipt of all shipments.

2.Process receiving, discrepancy, and damage reports as needed.

3.Move inventory to various locations manually and by operating mechanical equipment, including fork lift, pallet jack, and handcart.

4.Load and unload delivery truck by hand or with pallet jack.

5.Assume responsibility for delivery of all items received by warehouse to proper departments on a daily basis.

6.Evaluate complaints received on shipments of equipment and supplies and take appropriate action.

Inventory: 7.Supervise warehousing and storage of all supplies, equipment, and product.

8.Supervise maintenance of computerized inventory records.

9.Initiate all purchase requests to keep stock items available at all times.

10.Develop and recommend procedures for orderly replacement of existing movable equipment as it becomes obsolete or deteriorates.

Personnel: 11.Supervise, evaluate, and train employees assigned to warehouse.

Safety: 12.Direct and maintain a safety program for all employees assigned to warehouse.

13.Initiate and maintain proper and necessary safety and fire prevention equipment within warehouse as prescribed by law and company policy.

14.Operate tools, equipment, and machinery according to prescribed safety procedures.

15.Follow established safety procedures and techniques to perform job duties including lifting, climbing, etc.

16.Correct unsafe conditions in work area and report any conditions that are not correctable to supervisor immediately.

Other: 17.Participate in budget development and exercise budgetary control over warehouse operations.

Other Duties: 18.Other duties include working in other areas of the maintenance department to provide support during absences or shortage of staff in other trades or to perform duties associated with light construction projects.

Owner, 09/2010 - 02/2012 Independent Underground Locating LLC - Spring Hill, TN

Operations: 1.Established new customer contracts.

2.Estimated jobs.

3.Ordered supplies and maintained inventory.

4.Managed accounts receivable and accounts payable.

5.Sought out OSHA and MSDS standards.

6.Stayed up to date on all safety criteria.

Assistant Manager, 11/2009 - 09/2010 Utiliquest - Spring Hill, TN

Operations: 1.Managed inventory and supply orders for field equipment, fleet vehicles and office supplies.

2.Exercised quality communication skills in customer service and client relationships.

3.Conducted manifest audits on field technicians.

4.Maintained safety of warehouse.

5.Provided training assistance when needed

Picker/Team Leader, 09/2008 - 11/2009 Penske Logistics - Spring Hill, TN

Duties: 1.Picked parts by using an order form transferred to a hand held scanner.

2.Organized and audited materials and parts before shipment.

3.Prepared work orders for team members by knowing each ones strengths and weaknesses.

4.Trained team members.

Supervisor 2004-2008/Field Technician 2001-2004, 06/2001 - 09/2008 STS Engineers/UtiliQuest - Spring Hill, TN

Supervisor Duties: 1.Supervised a group of 10 or more field technicians.

2.Conducted daily and weekly safety meetings to ensure quality control.

3.Performed personnel audits to ensure quality standards were being met.

4.Built and maintained customer and client relationships.

Field Technician Duties: 1.Located underground utilities by using blue prints and proper equipment.

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