Customer Service Data Entry

**** ******* *** • Highland Park,NJ *****

Phone 520-***-****• E mail *************@***.***

mara finch

Objective

To obtain a challenging position while utilizing my written, communication and professional skills in order

to deliver quality service.

Summary of qualifications

Excellent Customer Service Skills/Call Center/Data Entry

Sales/Marketing/Retail/Accounts receivable

Team Coverage – 24hours

Professional and efficient telephone skills

Great Communication skills

Strong attention to detail

Great organizational skills

Ability to multitask

Proficient with computers

Excellent work attendance record

Neat and Professional appearance

Property Management/Asst. Administration/Fair housing Cert

Great face to face interaction skills

Volunteer Work/Recreation Counseling

Work experience

Jul 2008 Jan 2014 Federal Signal A 3M Company

Issues Resolutions Team /Supervisory Support/CS specialist/Imaging tech

Duties include Answering incoming calls and makes any necessary

follow up outbound calls. Takes credit card payments over the phone

for outstanding customer violations. Researches and problem solves

customer issues. Processes and fills out multiple types of forms.

Writes and receives correspondence via fax, mail, and email.

Negotiates payments or reductions up to their established limits.

Performs data entry. Collections, Documents phone calls and

actions into database. Receives and processes account update

requests from inbound phone calls and mail, as directed. Tech

support.Records individual completed daily work statistics. Helps

other departments with their tasks when inbound call volume is low.

Corresponds with Beneficial Cargo owners, Marine terminal

Operators, Terminals ect ect. In reference to the importing and

exporting of goods Via Pier Pass and Portcheck system and Toll

road image processing.

Nov 2007 – Jan 2014 A and J Concepts Staffing

Nights/Weekends

Administrative Assistant /Property Management/Marketing Director

maintaining and keeping Occupancy percentage up, marketing and

advertising, answering multiple line phones, faxing, computer, yardi

Duties include everyday face to face interaction with clients, accounts

receivable, vendors and customers/tenants assisting, filing, leasing,

concessions, legal documents.

Nov 2005 May 2006 Pearson Government Solutions

Transcription Specialist

Duties included transcribing government accounts between three data bases using various software

programs, ordering publications for Medicare clientele, order procession, data entry and other various

customer service requirements.

Education

1993 1996 A. C. E. Charter School Tucson, AZ

High School Diploma

Rio Salado College

Present

Additional skills

Windows 95 XP, Microsoft Word, Microsoft Excel, Sonar, Advent,SAP,VTX, and Cube Base,Epicor,

Outlook,Oracle, Rent roll, Yardi, Max Leases,Multiline, 10 key, Fax, Copier, type 35 40 wpm

REFERENCES: Maureen Kent Vesystems 480-***-****

Val Bracey Guardian Management 520-***-****

Elizabeth Fisher university medical center 520-***-****

Debbie Stewart State Of Georgia 404-***-****

Robert Solviak Friedman Management 623-***-****

Contact this candidate