Customer Service Representative

Resume

Theresa Wahome Tate

* ***** ***** *****

Durham, North Carolina 27703

919-***-**** (Home) 919-***-**** (Cell)

Professional Objective: Obtain a customer service position that allows me to work from home

SUMMARY OF QUALIFICATIONS

• A successful track record of working with customers to answer questions and place orders

• Knowledge and experience providing outstanding customer service and phone etiquette

• Knowledge and daily use of modern office practices and procedures, i.e., Microsoft

Word, Excel, Publisher and PowerPoint

PROFESSIONAL HIGHLIGHTS

2011-2013 North Carolina Department of Public Instruction, Raleigh, North Carolina

Educational Consultant

• Served as the primary point of contact for students, parents, school administrators,

counselors, schools, other agency divisions and external partners as a source of information and best

practices for student and family support related college readiness and access

• Planned, coordinated and conducted statewide professional development institutes for

education professionals

• Served as a team member with the Department of District and School Transformation to

conduct comprehensive needs assessments for school districts

• Coordinated targeted services and resources to North Carolina’s most at-risk schools to

promote college readiness and access

2007-2011 Southern School of Engineering High School, Durham Public Schools, Durham, NC

Counselor and Student Services Coordinator

• Coordinated and implemented comprehensive counseling and guidance program

for newly opened Science, Technology, Engineering and Mathematics (STEM) High

School.

• Conducted high school counseling program planning and evaluation

• Presented informational and instructional programs to assist parents, teachers and

members of community with understanding the developmental needs of high school

students

• Consulted with school and community-based mental health professionals to

implement treatment plans and access appropriate community programs and resources

• Coordinated high school testing program including benchmark, state and

standardized testing

• Trained and supervised administrators of inventories, standardized and non-

standardized tests for students

2006-2007 Southern High School, Durham Public Schools, Durham, North Carolina

Senior Counselor, Teaching Fellows Liaison and Scholarships Coordinator

(Targeted Assistance)

• Counselor Coordinator on-loan to coach/support high school

counseling department to design and implement school-wide comprehensive high

school guidance plan

• Applied counselor supervision skills to assist counseling staff with

counseling processes and techniques to improve student outcomes

• Presented informational and instructional programs to assist

parents, teachers and members of community with understanding the

developmental needs of high school students

• Assisted in interpretation of school and test data to make decisions

regarding curriculum development

• Collaborated with school and community-based stakeholders to

assist students and families access appropriate community programs and

resources for college and career planning

2002.2006 Fuller Central Services, Durham Public Schools, Durham, North Carolina

Student Services District Coordinator (Safe and Drug-Free Schools Grant Manager)

• Served as Safe and Drug Free school coordinator for a mid-sized urban/suburban school

district with approximately 30,000 students

• Lead in the development of training programs and activities for parents, educators

administrators and community partners to promote safe and drug-free schools; i.e.,

Suicide Intervention training; Positive Behavior Intervention services, and in-school

suspension programs

• Primary contact and consultant for district-level response to crisis events in collaboration

with DPS Security Division, city and county law enforcement.

• Presented and coordinated clinical in-service training workshops and sessions for

counselors, social workers and other student services professionals

• Co-authored district manuals and guides for counseling and student assistance programs

utilized at elementary and secondary levels

• Secondary level counselor/mentor for novice and experienced counselors in Durham

County School system

• School District Superintendent’s representative for community-based child mental health

and safety partnerships in Durham County, i.e., Juvenile Crime Prevention Cabinet, etc.

2002-2004 NC TEACH, University of North Carolina at Chapel Hill

Chapel Hill, North Carolina

Adjunct Faculty

• Taught developmental psychology module for master degree students in the NC TEACH

program for three consecutive summers

• Integrated Blackboard® and on-line activities to promote engaging curriculum content

mastery

• Coordinated activities to assist teacher-candidates understand the psychological, social

and developmental stages of children from ages pre-school through young adulthood

2001-2002 Northern High School, Durham Public Schools, Durham, North Carolina

High School Assistant Principal

• Responsible for curriculum development, discipline and management of three high

school departments; i.e., Counseling and Student Services, English Department, and

Exceptional Children’s Services

• Supervised and managed Afterschool Credit Recovery Program including ten faculty and

staff, and one-hundred fifty students

• Conducted teacher observations and evaluations

1995-2001 Hillandale Elementary School and Carrington Middle School

Durham Public Schools, Durham, North Carolina

Elementary and Middle School Counselor

• Responsible for elementary and middle school counseling program planning and

implementation

• Utilized counseling theory to assist students individually, in small groups or as

part of classroom guidance to address personal/social, career, and academic needs

• Designed and structured individual and group counseling activities that address

the academic, personal/social and career needs of students based on diagnostic and

standardized testing data

• Consulted with school and community-based stakeholders to implement programs and

services for students

• Administered standardized tests and inventories to students as appropriate.

1992- 1994 Frank Porter Graham Child Development Center, 105 Smith Level Road

University of North Carolina at Chapel Hill, North Carolina

Research Coordinator

• Research coordinator for a national longitudinal study of state-wide Head Start pre-school

students through third grade

• Conducted training for school personnel, parents and family interviewers

• Data collector of classroom and student academic, personal/social and behavioral

progress

• Responsible for coding, analysis and summative reports of psychological and educational data

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