Customer Service Representative
Resume:
KATHERINE HARVEY
HOUSTON, TX 77091
*********.******.****@*****.***
Career Objectives
Seeking to acquire an administrative assistant position, that bestows extensive experience, working in active
environment, and requiring strong organizational and analytically skills.
Summary of Qualifications
7 Years customer service representative, 3 Years cashier,,2 years 5 months dispatching,1 year 8 months data entry,
office clerk, office support, 1 year 3 months bill and account collector,1 year receptionist skills.
Work History
Extension 19 Answering Service(Temp Agency), Humble, Texas
Telephone Operator/CSR May 07, 2013 - Sep 19, 2013
answered from inbound switchboard for messages for companies
heavy data entry and 10 key strokes
taking and retrieving messages for doctors in hospitals 24/7
performing wake up calls for drs in the morning
Dimmer Express Trucking, Houston, Texas
Dispatcher Oct 02, 2011 - Mar 22, 2013
Duties performed; Accounts payable and receivable, bookkeeping of payroll and invoices and driver daily logs,
ordering supplies for drivers and office, answered phone, filed, data entry, and billing and invoicing. Dispatched
drivers to pick up and drop off locations. Assisted customers with account information and entered data and account
information into computer, utilized Excel spreadsheet. Also responsible for accounts payable and receivable.
Trade Subscriptions, Houston, Texas
Tele-Sales Representative Nov 04, 2008 - Jul 16, 2009
Performed duties in a call center environment which included calling existing customers to renew magazine
subscriptions. Also cold called new customer to offer new subscriptions. Data entry of customers information into
computer.
Shell, Conroe, Texas
Cashier Jan 05, 2008 - Oct 27, 2008
Assisted customers with gas and merchandise purchases, stocked merchandise, and maintained store. Operated
cash register and processed debit, credit card and cash transactions..
RMH, Houston, Texas
Customer Service Aug 01, 2004 - Mar 10, 2005
Performed duties in a call center environment and assisted customers with phone services offered by MCI. Handled
inbound calls and offered home phone and long distance services and entered information into computer.
Education
Houston Community College, Texas
1 year college, technical or vocational school
Major: Business Management
HUMBLE HIGH SCHOOL, Humble, Texas
High School Diploma/GED
Computer Skills
Typing Speed: 52 Words Per Minute
• Accounting Software (Peachtree, Quickbooks, etc)
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Graphics or Drawing Software (Photoshop, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc)
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