Customer Service Representative

Sidnei Jones

Customer Service Positions

Houston, TX

***********@*****.*** - 713-***-****

I have over 6 years of customer service experience. I have 2 years of CNA experience as well. I am interested

in medical positions or call center positions at this time.

WORK EXPERIENCE

Customer Service Representative

Getix Health - Houston, TX - January 2013 to March 2014

I am responsible for resolving patients issues with hospital and physician accounts. I also assisted claims

specialist with processing claims correctly (checking CPT codes, and submitting UB04 claims). I assisted

patients with disputing and providing resolutions to hospital/ physician statements, and helping patients apply

for financial assistance.

Accomplishments

I make patients happy snd satisfied when there is an issue that they needs to be resolved.

Skills Used

Knowledge of hospital billing, resolved issues in a timely order, and accuracy. Trained to use CUBS

CNA/Customer Service Rep

APS Healthcare - Brookfield, WI - November 2011 to November 2011

I was given instruction to call all over the state of Florida to do health assesments to disabled or elderly people

to see if they still qualified for adult day care.

CNA

Esther House 2 - Milwaukee, WI - May 2011 to October 2011

I assisted 4 men in a group home with daily living activities. I was in charge of cooking and light housekeeping

duties. I was also in charge of medication management and administration.

CNA

Lighthouse Assisted Living - Sun Prairie, WI - February 2010 to April 2010

I was in charge of medication administration for over 6 people. I also did light housekeeping.

EDUCATION

LVN in Vocational Nursing

Houston Community College - Houston, TX

2014 to 2016

Certificate in Nursing Assistant

MATC - Madison, WI

2010 to 2010

GED in General education

MATC - Milwaukee, WI

2008 to 2008

SKILLS

Medication Management and Administration, Tenants Right and Service, OSHA snd first Aid, HIPPA certified

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