Customer Service Project
Resume:
NOREEN SAIT
Centreville, VA 20121
Phone: 703-***-****
Cell: 301-***-****
***********@***.***
SUMMARY
Consulting Professional with strong communication and customer service
skills.
WORK EXPERIENCE
Independence Analyst, Deloitte Consulting LLP, McLean, VA
May 2009 - present
Monitor and foster data quality in the Business Relationship Database (BRD)
Perform reviews and document analysis and conclusions regarding potential
business relationships
Facilitate the completion of new and renewal business relationship reviews
within specified timeframes
Answer questions related to completed reviews, how to complete a review,
and use/navigate through the BRD
Critically review business relationship submissions and following up with
the teams for additional information
Senior Procurement Specialist, BearingPoint, McLean, VA
August 2000 - May 2009
Oversee team of 4 IT procurement professionals
Ensure proper and complete documentation is requested and received for all
items that require approval
Communicate with users to verify successful completion of requests in a
timely and efficient manner
Purchase software, hardware and other IT related equipment
Procurement Analyst, Siemens on site at BearingPoint, Mclean, VA
April 2005 - July 2008
Sent requests for approval for software and hardware requests
Routed work orders to appropriate departments
Verified delivery of purchases
Assisted clients in determining their IT equipment needs
Placed orders for software and hardware requests
Acted as liaison between end users, technicians, and vendors regarding
purchase request
Informed deskside technicians and vendors of client's IT needs
Research Associate/Data Entry Clerk, INPUT, Reston, VA
September 2004 - January 2005
Edited and proofread State and Local profiles website for accuracy, grammar
and spelling
Searched state websites for information about statewide IT projects
Confirmed contact information for State governments
Updated department database
File Clerk, Fannie Mae (Through NAI Personnel), Herndon, VA,
February 2004 - September 2004
Pulled and mailed customer loans
Service Bureau Operator, ADCS, Chantilly, VA, March 2001 - September 2003
Indexed and cataloged architectural blueprints for a government-contracted
project
Performed Quality Check for a scanning project involving military
instruction manuals
Helped train new employees on current projects.
Completed training programs in Project Management, Word, Microsoft Office
and Excel
Intern, Woelfel Research (through Affinity Staffing Services), Vienna, VA,
August 2000 - December 2000
Compiled information from customer service surveys to create coding systems
Used Excel and PowerPoint to display customer survey information in a
clear, attractive manner.
Provided additional administrative support when needed
Temporary Worker, Net 2000 (through Affinity Staffing Services), Herndon,
VA, April 2000 - June 2000
Used Access to input customer service requests into company system
Created phone cards, pin numbers, and 800 numbers
Logged completed tasks into company system
Editor Proofreader and Recruiter/Trainer, Bare Associates International,
Fairfax, VA,
April 1998 - October 1999
Proofread and edited customer evaluation reports
Used Access to search for secret shoppers to perform customer evaluations
of restaurants, golf courses, health clubs, and bars across the country
Phoned and interviewed potential secret shoppers
Sent mass e-mail to secret shoppers advertising secret shopping
opportunities in their geographic area
COMPUTER SKILLS
MS Word, Excel, MS Access, Windows XP, MS Outlook and WordPerfect
EDUCATION
B.A. English
George Mason University, Fairfax VA
May 1999
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