VP of IT

Chuck Shmayel

**** ******* ***** ******, ** ***** 630-***-**** ********@*******.*** www.linkedin.com/in/cshmayel

GLOBAL INFORMATION TECHNOLOGY LEADER

Highly accomplished Technology Executive recognized for responsible business relationship building and

customer service expertise. Consistent track record of successfully analyzing existing processes and managing the

implementation of best practice principles and quality standards. Proven ability to manage and prioritize multiple

tasks simultaneously and efficiently. Exceptional record of performing within challenging conditions while

successfully building teams to achieve inspiring customer-focused goals.

Outstanding history of driving cost efficiencies and delivering strategic enterprise solutions and services delivery

with increasing responsibilities in systems support, data center management, infrastructure management, services

management, end-user computing and service desk support.

AREAS OF NOTABILITY OR EXPERTISE

Global Team Management Highly Organized Relationship Building

Decisive / Ambitious Results Oriented / Motivated Customer Service Aptitude

Problem Resolution Skills Effective Time Management Consultative Listening

Analytical Thinking Innovative / Resourceful Evaluation & Remedying

Compliance/Security Auditing Exceptional Communicator Consistently Within Budget

Budgeting & Timelines Team Building/Management Interpersonal Skills

UNIQUE ACHIEVEMENTS

Strategic Key Performance – Achieved $2M in annual savings by negotiating outsourcing contracts, established

Service Level Agreements, pricing templates, and an all-inclusive redefined contract.

Project Management – Optimized productivity and successfully implemented enhancements reducing personnel

and support costs by 22%, or $4.22M through effectively coordinating workflows .

Global Strategy Management – Developed global information technology roadmap for Datacenters and global

network rationalization, centralization, consolidation, and process improvements.

Negotiation - Negotiated IT procurements, hardware and software contracts, delivering $1M in annual savings.

PROFESSIONAL EXPERIENCE

Abbvie, Waukegan, IL 5-2014 to present

Service Delivery Lead, Incident & Problem Management Governance (Contract)

Consulting for the office of the SMO, responsible for the delivery and managing the operational performance of

Incident and Problem Management capabilities across AbbVie’s IT landscape. Leading the assessment, design,

planning, implementation of the process; managing the adoption and roll out across all AbbVie’s functional

support areas, 3rd party service providers and associated service management technologies.

Leading the design and technology roadmaps associated with the Incident and Problem Management

process capabilities.

Managing engagement with stakeholders to capture capabilities and ensures updates to the ServiceNow

platform are governed through the Service Management Office governance process.

Leading the adoption of the end-to-end process with internal and external service providers. Includes

onboarding and operational readiness planning and support.

Developing and managing the process documentation, configuration, and associated training materials.

Managing operational performance of process capabilities across the enterprise. Identify improvement

initiatives based on KPIs and customer/end-user feedback.

Track process performance across all functional areas and services, including service provider (internal

and external) adherence to defined process and procedures.

Accenture Federal Services, Arlington, VA 1-2014 to 6-2014

Enterprise and Operations Architect (Contract)

Consulting for the office of the CIO, assisted in standing up the new federal division as a subsidiary of Accenture

LLP. Focused on risk mitigation and management in conjunction with the "Go-Live" activities. Assisted with the

Enterprise Architect & Operations, including Software Architecture, Data Architecture, Software Development

Life Cycle and Operational stability.

The emphasis was to formalize, stabilize and mature the IT Operations, including, but not limited to, strategic

designs, develop and implement frameworks, roadmaps, and best practices for enterprise infrastructure and

applications and all supporting technologies.

Defined the requirements for implementing ITIL framework and utilizing process improvements to

achieve CMMI level 3. The focus was to introduce rigor around, and improve the performance of, the

software configuration, release, and change management processes.

Participated in defining the application architecture and activities. Provided consultation on projects and

was considered to be the top level contributor/specialist and subject matter expert (SME).

Provided leadership to technical working groups within the organization. Ensured compliance with

architecture principles and standards for the various systems and components based on design patterns.

Collaborated in the development of standards and processes for Software Configuration Management.

Assisted with maintaining and developing architecture roadmaps and development plans.

Interacted with all levels of the organization, including senior members of the IT organization.

Xerox, Dallas, TX 6-2013 to 12-2013

Strategic Business Unit Executive (Contract)

Essential representative ensuring successful client relationship building and customer satisfaction while serving as

the primary customer management liaison through contract life cycles.

Collaborated cross-functionally with internal sales teams and client executives to offer business solutions

through proposals which align with clients’ needs.

Evaluated industry best practices for solutions architecture, design, development, integration and support

for large-scale, multi-location, multi-platform computing, network, and security infrastructure for a diverse

customer base.

Coordinated the attainment of Service Level Agreements (SLAs) through high performance data center,

network, and security services.

Achieved $900K in annual savings through effective streamlining and overtime management.

Identified $1.5M in annual savings through scrutinizing and routine analysis of financial assessments.

Collaborated with external support teams to strategically capitalize and track opportunities.

Managed strategic process automation initiatives to reduce waste and improve deliverability .

UNISYS, Chicago, IL 2-2013 to 6-2013

Service Delivery Executive (Contract)

Executive management representative overseeing key stakeholder relationships inclusive of nine service delivery

managers representing a staff of over 500 employee .

Provided consultative services to clients’ leaders and service management teams on key initiatives.

Developed and maintained strategic initiatives contributing to profitability and growth.

Successfully maintained accountability for internal auditing, quality assurance, business metrics,

operational processes, technical solutions, and customer satisfaction.

Veyance Technologies Goodyear Company, Oakbrook, IL 2012 to 2013

Vice President of Global Infrastructures and Service Management

Led more than sixty cross-functional engineering team members throughout more than thirty five locations

globally while contributing to the development of a strategic information technology direction .

Led transition and provided support for applications such as SAP Basis, SAP AMS, Workday, JD

Edwards, and Salesforce in a hosted cloud based solution, resulting in lower cost, higher availability and

greater user adoption.

Led migration to Microsoft Office 365 (Office 2010, Exchange, SharePoint and Lync), delivering lower

support cost, improved internal and external collaboration, and high user satisfaction.

Led consolidation of 400+ production servers worldwide into private cloud.

Implemented “Infrastructure-as-a-Service” solution along with optimization of global wide area network

and remote access technology.

Implemented global 24x7 service desk and call center in Manila and re-designed processes associated with

customers, vendors and end-user support and the global infrastructure support.

Established the lifecycle and global strategy for end user computing from procurement, design, build,

management to retirement, including day to day support and performance monitoring.

SIRVA, (Allied & North American Van lines company) Westmont, IL 2004 to 2012

Vice President of Infrastructure Security and Operations

Provided executive management of offshore, onshore and outsourcing contracts comprising of global information

technology infrastructures and application development teams . Developed and maintained strategic directions

while maintaining professional relationships with vendors’ management.

Lowered telecommunications cost by 20% as a result of launching a global network redesign and

implementing VOIP in multiple US locations while increasing bandwidth, improving productivity and

achieving 99.999% network availability.

Partnered with HP to deliver a global desktop and end-user managed services to provision, install and

support enterprise desktop environments; delivering a standard desktop infrastructure that helped increase

reliability, improve support and enhance information sharing and employee empowerment.

Led the build of the enterprise private cloud to deliver Software-as-a-Service (SaaS) and Infrastructure-as-

a-Service (IaaS) capabilities for mobile computing and Siebel CRM to offer variety of tools for SIRVA’s sales

force and agents.

Led a $15M US-based datacenters consolidation and virtualization initiative reducing IT cost by $9M in

2009 with additional annual savings of $5M in 2010 and beyond.

Delivered a virtual desktop infrastructure (VDI) platform including the operating system and applications

to end-users; centrally provision and manage hundreds of users with greater automation and increased

control; delivered improved agility while providing a high performance experience across a variety of

networks and mobile devices.

Successfully consolidated several European datacenters in London, Paris, Brussels, Amsterdam and

Stockholm, to support SIRVA’s cost reduction initiative and IT roadmap. Setup two new datacenters in

London and Prague to support local operations; established low latency connectivity and transitioned all

infrastructure, applications and service desk support to the US.

Collaborated with Human Resources to assess and improve leadership team, turning over 35% of

managers and reducing headcount by 20% worldwide and establishing performance and mentoring program

which increased retention rate to 97%.

PFIZER, Skokie, IL 2000 to 2004

Director of Platform Services

Directed service for two Chicago based datacenters while coordinating with globally based teams to manage

service level objectives and service level agreements .

Monitored service deliveries and quality while serving as an essential customer liaison.

Coordinated 24x7 operational support for a world-class datacenter while leading a team of 4 direct

reporting and 29 indirect reporting assets within a $15M annual budget.

Renegotiated services and outsourcing contracts resulting in $3M in realized savings over three years.

Delivered 100% customer satisfaction while improving platform access and enhancing availability

through convenient recovery and maintenance scheduling.

EDUCATION & TRAINING

Bachelor of Science, Computer Science and Data Processing, DePaul University, Chicago, IL

Management, Information Technology, University of Phoenix, Phoenix, AZ

Dale Carnegie, Management and leadership training

ITIL V2, ITIL V3, CMMI, Compliance and Regulation training

TECHNICAL PLATFORMS

Hardware: IBM and Amdahl Mainframes; Intel; Dell; HP-UX; SUN; EMC; HP; NetApps; x86 hardware; HP

(DL320, DL360, BL460, BL490, BL680) servers; HP StorageWorks EVA’s 8400/6400 Enterprise Virtual

Arrays; HP Virtual Connect Flex-10 Ethernet Modules; Cisco Nexus 5000/7000

OS & Software: VM; VSE; MVS; OS390; UNIX; Windows; Citrix; VMware; HyperV; DB2; Datacom;

PeopleSoft; HP Insight Manager; HP Virtual Connect Enterprise Manager; Microsoft System Center; VMware

vSphere; Microsoft® SQL Server Enterprise 2008; Oracle 10 g Operating system; Microsoft Windows Server

2008 R2

Monitoring: Microsoft Network Monitor; Insight Manager; Hp-Openview; Bindview; NetIQ; SolarWind;

CA-Unicenter; Alersite; Qualys; AppScan; Akamai; and Citrix WanScalers

Security: Network, Endpoint, DLP, SEIM, IPS/IDS, Mobile devices, Data Encryption, Vulnerability

Management, Log Management

Networking: Cisco; Brocade; 10 Gigabit capabilities with a fabric architecture that scales up to eight

terabits per second. Management of High volume, low latency environment and applications

Governance Frameworks: ITIL, COBIT/COBIT 5, ISO17799, ISO20000, CMMI, LEAN

AFFILIATIONS

Chicago CIO / CISO executive clubs

Net Focus North America Advisory Board

Chicago Electronic Crimes Task Force Group (United State Secret Service)

Association of Information Technology Professionals (AITP)

Society for Information Management (SIM)

Chuck Shmayel

(M) 630-***-****

********@*******.***

I’m sending you my resume to express my interest in this position, and share some indication of the value I offer.

My leadership track record in information technology provides the key for success for this position. Whether it is developing new strategies

or ensuring systems availability, it is essential to deliver business solutions that exceed the customer’s expectations. My experience coupled

with 20+ year’s accomplishments in information technology is an excellent match for this opportunities and new challenges this position

will offer.

The achievements below are representative of the value I can bring:

Technology – Developed information technology roadmaps for centralization, consolidation, virtualization, and process improvements &

led the consolidation of several global datacenters. Under my leadership, my teams delivered technology projects such as intrusion

prevention and detection, data loss prevention, unified messaging, email archiving and encryption, data classification and discovery, data

replication and de duplication, asset management, enterprise VOIP and disaster recovery. In addition, providing support for applications

such as SAP Basis, SAP AMS, Workday, JD Edwards, Salesforce, plus many other systems. Led the transitioning and the transformation of

SAP from in house UNIX/Oracle based systems to MS Server 2008 and MS SQL 2010 environment.

Project Management Managed all project and program related activities, wrote charter documents, created project plans using MS

Project, Delivered projects on time and within budget, Work with business on gathering requirements, Wrote functional and detail design

documents.

ITIL & ITSM Sponsored and led the implementation of ITIL v3 based processes to address defects management, improve performance

and reduce the overall costs related to change, release, problem, and incident management. The results were apparent in improving delivery

of high quality business solutions.

Security & Communications Managed a world class security/compliance program focused on people, processes, and technology;

developed enterprise security direction; communicated policies, standards, guidelines and procedures; directed the implementation of ITIL,

SOX, SAS70, PCI and ISO 17799/27000 standards and controls across all business units and all datacenters; achieving 100% compliance for

three consecutive years.

Cloud computing Led the initiative to build an enterprise private cloud to deliver Software as a Service (SaaS) and Infrastructure as a

Service (IaaS) capabilities for mobile computing and Siebel CRM system. Defined the strategy to implement Disaster Recovery and Global

Virtual Desktop in a Public/Private cloud offering.

Outsourcing – Experience managing offshore/onshore outsourcing contracts that covers IT infrastructure and applications development

teams; Responsible for negotiations, setting strategic directions, maintaining high level relationship with vendor’s management to deliver in

accurately and timely manner; monitoring performance and SLA’s to ensure deliverables are in line with agreed upon metrics.

Management/Leadership – Led global multi functional and cross functional teams (US, EU and APME) staffed with on site and off shore

engineers. Collaborated with the HR department to assess and improve my leadership team; turned over 35% of managers and reduced

headcount by 20% worldwide while maintaining record quality and customer satisfaction. Recruited key senior leadership members;

established rigorous performance and mentoring programs that increased retention rate to 97%.

Relationship Management – I have been able to build business and personal relationships with general managers, business unit managers,

executives, vendors, and I sit on customers’ technology boards. I promote healthy relationships based on mutual respect and trust.

Energy, Drive and Commitment – I am very committed to succeed; I have lots of energy and the desire to deliver excellent results. I offer

the stamina to inspire employees to peak performance built on mutual respect, loyalty, and trust to achieve results beyond the teams own

imagination. I was able to motivate my teams and keep them focused consolidating several datacenter. All milestones were achieved within

budget and on time; even though we were faced with strict time, staff and budget constraints.

I look forward to and welcome the opportunity to discuss my background with your management team, to learn more about the

opportunities, and to explore how my experience and talent can add value to your team.

Sincerely yours,

Chuck Shmayel

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