Customer Service Manager

Jill M.Cramer

**** ****** ***, **********, **** *5248

Cell: 513-***-**** Email *******@***.***

Professional Summary

Experienced and results oriented assistant store manager with demonstrated

leadership skills at a variety of leading retailers. Management skills

include profit and loss responsibility, human resource recruiting, training

of new store management, customer service and merchandising. Participated

in operational set up of several new stores.

Areas of Expertise

- Retail Management

-Operational Management and Staffing

- Human Resource Management -Customer

Service and Employee Engagement

- Recruiting and Hiring -

Productivity and Profit Maximization

- Training and Development -

Marketing, Sales, and Merchandising

Professional Experience

Coldwater Creek Corporation, Cincinnati Ohio

Dec 2012 - Present

Assistant Store Manager

Assist with managing operations and sales of an upscale women's retailer

with responsibility for sales and profit of $1.4M store. Leads and

motivates team of 25+ associates including 2 assistant managers, promotes

corporate culture with focus on outstanding customer service and brand

recognition.

. Partner with store manager to maintain daily store operations, payroll

controls, scheduling, reporting, loss prevention, networking and

recruiting.

. Currently running double digit increase in raw conversion over last

year.

. Credit leader in the district, exceeding monthly credit goals by 10%.

. Controlled store inventory reducing shrink loss to .55% in one year.

. Created communication boards and monthly news letters to educate and

train team to keep the staff informed on all product and policy

updates.

. Assisted in training of 3 new managers for the district, networking

and filling 2nd assistant opening within 30 days.

. Oversee visual presentation in high profile store, elevating standards

on a consistent basis.

. Identified and recognized as top talent in district by district

manager and regional manager, next in line for

promotion to store management level.

Williams-Sonoma, Cincinnati Ohio

Aug 2007-Dec 2012

Assistant Store Manager

Managed team of 50+ associates in a $3.5M store, responsible for driving

sales, credit, staffing and training of team, promoted corporate culture

with focus on service and brand recognition.

. Increased bridal registry sales 25% in one year.

. Double digit increase in credit performance.

. Trained 4 new managers, including new store manager.

Jill M. Cramer - Professional Experience (Continued)

. Hired and trained 25+ seasonal associates each holiday.

. Coordinated daily culinary activity.

. Organized visual tools and implemented visual directives.

Banana Republic, Cincinnati, Ohio

March 1998 - Aug 2007

Associate Store Manager

Managed team of 20+ associates in a $5M store, responsible for driving

sales, networking, scheduling, reviews, motivating team to hit goals and

achieve the highest level of customer service.

. Trained 10 managers and 50+ associates.

. Created and maintained client list of over 400 people.

. Recognized for highest average transaction during 3 year period.

. Directed visual team, implemented all floor sets.

Education:

Cincinnati Technical College, Cincinnati, Ohio

Associate of Science in Business Management

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