C Co

K HAR A GR ANT

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G ra nt. Khara @gma il.co m

S UMMA RY

I a m a c usto mer - drive n prof e ssio na l with o ve r 6 years ex pe rie nc e in marke ting opera tio ns, sa les and

a ccount manage me nt within va rious industries. With my diverse ex pe rienc e in sale s/acco unt

m a na ge me nt, I offe r ex pe rtise in foreca sting (re te ntio n/busine ss/s a le s numbe rs), a nd co ntrac t

n egotia tio ns. In past e nga ge me nts, I have eff iciently ma nage d acco unt renewa ls (co ntrac t e xpira tio n),

d oc ume nted all a ctivitie s, a nd fo rec asted busine ss within CRM/Sa le sfo rce.c om. My ma rke ting

o pe ra tion/pro duc t ma rke ting ex pe rie nc e ha s a llo we d me to work ac ro ss a wide varie ty of clie nts a nd

c usto me rs se rving a s the primary co nta ct to o utside tele ma rke ting/ve ndors. I ha ve re so lve d produc t

i ssue s, co mmunica te d with third party ve ndors, imple me nte d and tracke d marke ting/sa le s

i nitia tive s/c ampa igns, and pe rfo rme d financia l re porting re vie ws. A s a Clie nt A cco unt Ma na ge r fo r Sale s,

I ’ve a lso e nsure d tha t mo nthly quota s a re me t through the gro wth and re te ntio n of my e xisting customer

b a se. I a lso ha ve ex pe rie nce with: tro uble ticke t re so lutio n, c lie nt site visits, proce ssing invo ic es/orde rs

a nd distributing sale s lea ds. I a m equippe d with stro ng c ommunica tio n and inte rperso na l skills.

E DUCA TION, C OMMUNITY INVOLVEME N T*

B a chelo r o f Scie nce – Co mmunica tio ns – GPC/GSU

Asso ciate of B usine ss Admin istration – M o nroe Co mmunity College

J unior Achieveme nt Vo luntee r – A tlanta GA

P ROFESSIONAL EXP ERIE NCE

M arketing Ma na ge r 2 013 – P re se nt

F lyin g Biscu it Ca fé - A t lanta, GA

Co mmunica te mark e ting stra te gy a nd objec tive s to re staura nt m a na ge me nt a nd staff

P la n a nd exe cute mark eting events (in - ho use & o the rwise )

B uild a nd mainta in rela tio nships w ith ke y ac counts by mak ing perio dic visits; a nticipa ting ne w

o pportunitie s

D eploy we b, soc ia l me dia, e ma il, colla teral, me rc ha ndise, a nd o ther c o mmunica tions effec tively

Coo rdina te partne r, co mmunity, ve ndo r rela tio nships a nd c ha rita ble do na tio ns

C lie nt Acco unt M a na ge r 2 009 – 2 012

P AETE C – A tlanta, GA

A ccount Re newals – N ego tia te d e xpired co ntrac ts with c usto mers within a ssigne d te rrito ry ( A L/GA )

CR M Manage me nt - D ocumente d all ac tivitie s a nd fo reca st busine ss dilige ntly within CRM,

S ale sf orc e.co m

C ustomer Contac t – P ro ac tive acco unt ma nagement via pho ne c alls a nd in the fie ld a ppointme nts

C ustomer Suppo rt - Q & A, e sca la ting tro uble tick e t resolutio n, rec eiving a nd proc e ssing orde rs with

p o ssible vendo r c oordina tio n. R evie w of custo mer billing invo ice s

S ale s – M o nthly q uo ta in ne w so lutio n sa le s thro ugh growth a nd re te ntio n of ex isting c usto me r ba se

M onthly Fina nc ial Re po rting Re vie w

M arketing Ope ra tio ns Coo rdinato r 2 007 – 2 009

Q likT ech, Inc – R aleigh, NC

M ade e dits to website la nding, eve nt and pre ss r elea se pa ge s

I mple me nte d & tracke d ma rke ti ng initia tive s & ca mpa igns within CRM syste m, Sale sLogix

M ainta ine d CRM syste m, Sale sLogix

Ga the red industry lists to be use d fo r ma rke ting initia tive s

N a tio na l e ve nt a nd tra de show coo rdina tion

S erve d a s prima ry co ntac t to o utside tele ma rke ting a nd o the r v e ndo rs

D istribute d sa le s lea ds into CRM syste m

P roduct Ma rke ting Ma na ge r 2 007 - 2 007

C isco Busin ess Syst em s – R TP, NC ( c ontract )

W o rke d with third party ve ndo r to ma nage /schedule bug fixe s, ma intenance & e nha nce me nts to

p a rtne r enable me nt too l, Marke ting Acce leratio n P la nner (MAP )

W o rke d with Marke ting P ro gra ms tea m to c oordina te imple me nta tion of ne w ma rke ting programs

i nto MAP

R espo nsible fo r e dits/c rea tion of progra m la nding pa ge s within MAP

S erve d a s prima ry co ntac t to re solve interna l a nd pa rtner pro duc t suppo rt issue s

S ale s & Ma rke ting Administra t o r 2 005 - 2 007

G Fi S oftwa re – R T P, N C

S erve d a s prima ry co ntac t to re solve interna l a nd pa rtner pro duc t suppo rt issue s

T ra ck & doc ument KP I fo r c ha nnel sale s tea m, including oppo rtunity re gistra tion

R espo nsible fo r c oordina tio n/ pre para tio n of ma rke ting co lla te ra l

E xecute a nd coo rdina te na tio na l trade sho w exhibitions

A ssist acc ount ma na ge rs with qua rterly partne r revie ws, pa rtner certif ica tions, re ve nue track ing a nd

o the r ke y me tric s

E nte r pa rtic ipa nts into Sale sforce, a nd track course progre ssion

R espo nsible fo r c oordina tio n of ma ss e mail initia tive s

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