Customer Service Representative

Heidi Bonness

*** **** ***** *********, **** **212 330-***-****

********@*****.***

Career Objective

Energetic and self-motivated Medical Assistant seeking a position which will allow me to utilize my education, provide

room for growth to add positive contributions to your healthcare organization.

Education

Sanford Brown College –Middleburg Heights, Ohio

October 2012

Medical Assistant Diploma

Skills

• Microsoft Office Applications

• Perform EKGs Schedule

• Medical Terminology Set-up Procedure Trays and Exam

• Administering Injections Rooms

• Scheduling Patient Appointments

• Knowledge of the Immunization

• Phlebotomy Perform Throat Cultures

• Basic billing and coding

•

• Glucose Testing Urinalysis Testing

• HIPAA And OSHA t rained

• Obtain Vital Signs

• Customer Service

Certifications

American Hea rt Association, Healthcare Provider, BLS/AED Expires 11/2013

American Hea rt Association, Heartsaver First Aid, Expires 11/2013

Externship

2012 Dr. M ichael Debs/Internal Medicine - North Royalton, Ohio

Medical Assistant Extern, 180 clinical hours completed September – October 2012

Assisted in pulling morning files, prepared office for patient’s arrival. Greeted and roomed patients, obtained vitals

and recorded results in patient charts. Conducted over 75 EKGs, collected UA samples for testing, drew up injections

for B12, f lu shots, and pneumonia shots. Administered 100+ injections, performed 100+ blood draws and processed

blood for labs to be sent out. Filed all patient charts, filed lab forms in patient files throughout the day, and answered

phones. Cleaned and set up exam rooms after each patient. Accompanied staff MA to nursing homes to administer f lu

shots.

Experience

Blockbuster Video – B runswick, Ohio

1997-2011

Store Manager, 2006-2011

Assistant Store Manager, 2003-2006

Key-Holder and Customer Service Representative, 1997-2003

Responsible and accountable for driving store business results and improving profitability through the key areas of:

effective coaching of managers, customer service representatives. Reduced expenses, increased satisfaction level of the

customers in-store experience. Executed marketing plans weekly, monthly, and quarterly. M ultiple years of sales

awards and achievements managing a significant retail sales volume.

As key-Holder and Assistant Store Manager Ensured that our store was clean, well-organized, and properly

merchandised. Enforced store policies, procedures, and controls. Planed, organized and ordered store supplies; candy,

office supplies, beverages and snacks. Shipping/receiving and delegated work among staff.

Handling of all money, cash drawers, balancing, and made nightly bank deposits. Positive interaction with the

customers, strong sales skills at the registers and out on sales f loor.

Volunteer Activities

Kidney Foundation Of Greater Cleveland – December 2011

• Answered multi-line phone systems, took messages, and directed calls

• Filed and purged old client accounts for end of year, and distributed mail.

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