Customer Service High School

LaToya Harrison

CareGiver/Medical Office Receptionist

**** ***** ******** **.#*** - Houston, TX 77072

******************@*******.*** - 832-***-****

To obtain a challenging position with a focused and aggressive organization that will allow me to utilize my

skills and allow room for advancement as well as travel opportunities.

WORK EXPERIENCE

Customer Service Associate

Xerox Services - Houston, TX - October 2012 to Present

Responsibilities:

•handle inbound and outbound calls from customers

•perform customer verifications

•effectively communicate with customers & fellow employees via phone,email and/or chat

•provide information in response to inquiries about services

•obtain &evaluate all relevant information to handle inquiries & complaints

•maintain customer records by updating account information

•assist in identifying root causes & explain the best solution to resolve customer concerns in an expedient

manner

•direct request & unresolved issues to designated resource

•process & resolve basic correspondence items

•communication via phone with fellow customer service representatives and supervisors

•analyze customers inquiries on the phone and/or understand written correspondence

•all other duties as assigned

CareGiver

Self-employment - Bryan, TX - December 2009 to October 2010

• Help clients or residents with the Activities of Daily Living

• Perform personal care activities; hygiene, ambulation, eating, dressing, toileting and shaving

• Talk and give company to clients and participate in resident activities

• Prepare hygienic meals and snacks for clients

• Provide clients or residents with transfers and assist them moving in and out of beds, baths, wheelchairs

or cars

• Change bed linens, clean and iron residents’ laundry and assist keep residents’ room, cabinet, and dresser

drawers neat and clean

• Maintain a specialized approach to responsibilities such as uniform, start times and absenteeism

• Take and record vital signs

• Create and maintain a pleasant work environment

• Help with sanitation and housekeeping duties of elderly or client’s room, bathroom, and common area

• Perform household tasks; laundry, shopping, errands and transportation

• Implement and support resident care-plan

Medical Assistant

Fondren Medical - Houston, TX - December 2009 to August 2010

• Provide overall support for Physicians and office operations.

• Prepares patients for examination and treatment.

• Takes patient histories and vital signs.

• Prepares exam and treatment rooms with necessary instruments.

• Gives injections and assists with lab testing and Phlebotomy.

• Prepares and maintains supplies and equipment for treatments, including sterilization.

• Assists physicians in preparing for minor surgeries and physicals.

• Assists with scheduling of tests and treatments.

• Screens telephone calls for referral to physician

Technical Support Representative

West Corporation - Bryan, TX - 2008 to 2009

•handle inbound and outbound calls from customers

•perform customer verifications

•effectively communicate with customers & fellow employees via phone,email and/or chat

•provide information in response to inquiries about services

•obtain &evaluate all relevant information to handle inquiries & complaints

•maintain customer records by updating account information

•assist in identifying root causes & explain the best solution to resolve customer concerns in an expedient

manner

•direct request & unresolved issues to designated resource

•process & resolve basic correspondence items

•communication via phone with fellow customer service representatives and supervisors

•analyze customers inquiries on the phone and/or understand written correspondence

•all other duties as assigned

Assistant Manager

Shell Corporation - New Orleans, LA - 2006 to 2007

• Providing a prompt, efficient, and courteous customer experience

• Assisting customers with purchases and fuel transactions

• Restocking merchandise

• Supporting the Store Manager in all store operations

• Helping lead the team to exceed the store’s performance goals and objectives

• Performing job related duties as assigned

.

EDUCATION

Medical Assistant

Everest Institute - Houston, TX

2009

High School Diploma in Government Secretary

Marion Abramson Senior High School - New Orleans, LA

2000

ADDITIONAL INFORMATION

Skills:

Clinical: Vital signs, EKG, Injections (deltoid, subcutaneous, intradermal, glueteus/z-tract). CPR, venipuncture,

urinalysis, strep test, charting, ear irrigation, pregnancy testing, vision testing (Ishihara, Snellen), Heat/Cold

Treatments, autoclave, microscopy, suture removal, prep for pap smears, minor surgery assisting, surgical

scrub, surgical try set up, ample, breast exam, bandaging (spiral, figure 8, surgitube, commercial sling),

anthropometric measurements, and hemoglobin.

Administrative: Medisoft, ICD-9 and CPT-4 coding, Microsoft Word, Microsoft Excel, Microsoft PowerPoint,

typing 35 wpm, cash handling, cash counting, 10-key by touch, receptionist duties, teaching and training skills,

customer service skills, as well as managerial experience.

Contact this candidate