Customer Service Manager
Resume:
Kelly S. Stahl
Archbold, OH 43502
******@****.***
Objective: I am looking for a position where I can utilize my background in education,
personal communication skills, administrative knowledge, and my desire to learn new
things and help people, in order to grow in my career personally with an organization.
This will in turn make your organization stronger by having an individual you know can
handle many different types of situations, and is not afraid to tackle new things.
Education 1984 - 1988 Archbold High School
1988 - 1992 Bowling Green State University Bowling Green, OH
Bachelor of Music Education - Choral/Vocal Emphasis
Additional Education from BGSU in 1996 and University of Phoenix in 2006.
Professional Experience
2013-Present L.E.Smith Bryan,OH
Client Services Team Member
Customer relations including providing stores/consumers with answers and information
on products, pricing, resolution of any issues that may arise and any other need that they
may have. Work closely with installers/delivery agents to ensure that customers are
serviced quickly and effectively, order processing including quoting, receive/review
orders to verify all information and correct pricing and make adjustments and get more
information, as needed to proceed.
Process orders by drawing them in our Pro-Alpha program, inputting pricing, and sending
them to production.
Programs Used: Outlook, Pro-Alpha, Microsoft Excel, Microsoft Word, Scanning,
Internet, Phones, E-bridge, On-line Tracking System
Proficient use in all office equipment
2011-2013 Tedrow Trucking Delta, OH
Office Manager/Dispatcher
Office management responsibilities such as banking, payroll, all taxes, accounts payable
and receivable, customer relations and all paperwork that is associated with the truck
billing. My clerical/receptionist duties include dispatching trucks, office calls, ordering
supplies, mail, all the while providing clerical support for my employer and my co-
workers.
Programs Used: Quick Books, Microsoft Excel, Microsoft Word, CarrierDesk, and ITS
Dispatch
Proficient use in all office equipment
2000-2010 Edgar-Grisier Funeral Home Wauseon, OH
Office Manager
Duties included banking, taxes, payroll, accounts payable, consumer relations through
mail/email, website maintenance, all company paperwork, as well as maintaining
everything needed by the organization in regards to supplies. I provided clerical
support/assistance to the directors, co-worker’s, and client’s families.
Programs used: Quicken Books, Microsoft Excel, Microsoft Word, Outlook Express, The
Directors Assistant, PowerPoint. Proficient in the use of all office equipment including;
copier, fax machine, scanner, credit card machine, postage machine, etc.
1997-2000 Bowling Green State University Bowling Green, OH
Clerical Specialist - First Year Experience Program
Receptionist, clerical, general office manager for FYE Program. Provided clerical support
for staff, processed mail, managed website and planned special activities. Assisted with
University Success Courses, Freshmen Orientation and Registration and various on-
campus events. Served on various campus committees such as Student Affairs Staff
Development, Web Design and program newsletter.
1995-1998 Area Schools
Substitute Teacher
Taught all grades in all subjects
1993-1995 Society/Key Bank, Toledo OH
Bank Teller/Credit Card Dispute Specialist.
Assisted customers with their banking needs, such as checking/savings accounts, cd’s,
money orders, etc., answered phones, opened/closed accounts, worked the drive-thru,
balanced cash register, provided face to face customer service.
In the credit card department, I answered letters and phone calls regarding disputes
charges, investigated disputes, corresponded with merchants and customers, and resolved
disputes.
Contact this candidate