Medical Assistant Manager

Kristen Pica

Medical Assistant - Wayne State University Physicians Group

Roseville, MI

*.*****@*******.*** - 248-***-****

To continue my career with an organization that will utilize my training, leadership, and managerial skills to

benefit mutual growth and success.

WORK EXPERIENCE

Medical Assistant

Wayne State University Physicians Group - Rochester Hills, MI - September 2012 to Present

Responsible for patient flow, attain vital signs, and collect medical history

• Accurately entering patient information into NextGEN EMR

• Assisting in gynecologic procedures

• Clinic support for merger of retired Dr. Rudolph's staff

• CLIA Waived Tests and Venipuncture

Lead Medical Assistant

Advanced Women's Health Specialist - Sterling Heights, MI - February 2009 to August 2012

Responsible for patient flow, OB charting, and EMR

• Setting up for pap smears, vaginal cultures, and in office procedures

• Assisting in Implanon, IUD, Essure, Adiana, and Novasure procedures

• CLIA Waived Tests and Venipuncture

Office Manager

Direct Copier Supplies Incorporated - Charter Township of Clinton, MI - November 2005 to June 2007

Responsible for accounts receivable and accounts payable

• Dispatched technicians to customer calls

• Answered multi-line switchboard

• Placed customers supply and service orders

Administrative Assistant

Sterling Office Systems - Farmington Hills, MI - May 2004 to February 2005

Executed operations of accounts receivable and accounts payable

• Process payroll for all employees

• Dispatched technicians to customer calls

• Answer multi-line switchboard

On Site Supervisor

Ikon Office Solutions - Novi, MI - November 1997 to May 2004

Responsible for billing processes and invoicing

• Worked on site at Henry Ford Health System as a liaison between Ikon Office Solutions and Henry Ford

Health System

• Maintained inventory for 200 machines and collected meter readings for each machine

• Resolved customer complaints and directed unresolved issues to appropriate manager

EDUCATION

Certificate in Clinical

Ross Medical Education Center - Madison Heights, MI

January 2009

ADDITIONAL INFORMATION

Computer Skills: Proficient in Microsoft Office Applications, SOAPwear, E Tomas, Medisoft, NextGEN, and IDX

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