Customer Service Sales

KRISTEN J. SMALL

562-***-**** *******.********@*****.***

Core Skills

• Microsoft Office Suite Strong clerical skills

• Strong analytical skills Attention to detail

• Excellent written and verbal communication skills Self-Motivation

• POS Experience Training and Leadership

• Call Handling High Level Customer Service

Teaching Experience March 2009-present

• Teacher/Trainer, The Imagination Station

• Toddler Teacher, Montessori Academy

• Toddler Teacher, Small World Montessori

• Pre-School Teacher, Hollywood YMCA

• Teacher/Floater, Growing Smiles Learning Day Care

• Teacher/Floater, Milestone Christian Academy

Responsibilities Included:

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) in creating lesson plans, newsletters,

and daily schedules for the classroom.

Directing and Leading in new policies for the development and conversion from daycare to Montessori

school

Working directly with Director and Assistant Director and implemented ideas and strategies for the

advancement of the children.

Ensuring that the policies of DHR and Funding Authorities were implemented in providing appropriate care

and education for the children.

Planning and implementing lesson plans and activities based on the development of each child.

Superior Customer Service to parents, with expert child supervision.

Assisting children with daily needs such as diaper changing, toileting, eating, dressing, and sleeping.

Training new employees on procedures and guidelines for the elevation children’s behavior and social

development.

Performing simple first aid emergencies.

Administrative/ Sales Experience

Switchboard Operator, Oakwood University Telecommunications Aug, 2007- May, 2009 Huntsville, AL

Handled administrative duties for the Manger of Telecommunications Department.

Assisted in preparing faxes and copies for customers.

Excelled in maintaining a cheerful, happy and professional disposition and tone for the satisfaction and

pleasure of every caller.

Answered and directed inbound calls in support of customer’s inquiries and needs.

1. Worked on an extensive high volume Switchboard Operating System Directory (over 500 connections).

Administrative Assistant, Quest Home Health Services May, 2008- Aug, 2009 Northridge, CA

Worked directly with CEO and Director of Nurses to maintain the productivity and success of the business.

Updated and implemented new employee files and information.

Provided general administrative and clerical support including mailing, faxing, scanning and copying to

management.

Maintained electronic and hard copy filing system, while managing Supervisor Calendar.

Prepared and modified various documents including correspondence, reports, drafts, memos and emails.

Cashier/ Sales Floor Recovery, Marshalls Aug, 2008- Aug, 2009 Huntsville, AL

Held key responsibility of Sales Floor Recovery of Women’s Department.

Served as a trainer to new employees.

Responsible for managing credit card, cash transaction sand maintained sales records for inventory control.

Played key role in preparing and producing a successful, neat, and inviting store for customers to shop in by

maintaining its cleanliness, helping shoppers, and providing productivity.

Performed various backroom duties including unpacking, hanging and stocking merchandise.

Maintained sales records for inventory control.

Sales Associate, Forever XXI May, 2008 - Aug, 2008 Glendale, CA

Greeted customers; listened and assisted to provide their needs and wants.

Recommended merchandise based on individual preferences or requirements.

Advised customers on utilization and care of merchandise.

Explained the use and advantage of merchandise to customers.

Answered customers’ inquiries and concerns.

Education

Oakwood University, Huntsville, AL

Bachelor of Arts Degree In English with 3.2 GPA 2007-2011

• President of Phi Alpha Delta

• President of Dynamic Praise Choir

• Assistant Fundraising Coordinator of Dynamic Praise Choir

• Member and Mentor through organization, G.A.M.E.

(Girls Awareness through Motivational Empowerment)

Los Angeles Adventist Academy, Los Angeles, CA

• High School Diploma 2006

Graduated with honors in English and History with a 3.6 GPA

Certifications And Affiliations

(Hillcrest Young Adult Ministry)

• Secretary/Chaplain of H.Y.A. Purpose 2012-Present

Village Montessori Training Center

• Montessori Infant and Toddler Certification 2013

Certification Will Be Completed This Year

Florida Department Of Children And Families

• Child Care Facility Part I & II 2011

40 Hours Completed

Alabama Childcare Education Resources

• Certificate Of Achievement 2010

18 Hours Completed

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