Customer Manager

MICHAEL D. SHOLLY

C: 612-***-****

***********@*****.***

SUMMARY

. Strong communication and organizational skills; capable at multi-

tasking

. Excellent computer skills with proficiency in Microsoft Office

applications

. Ability to facilitate vendor relationships, which includes property

management communication

. Proven ability to work independently as well as a participating team

member

WORK EXPERIENCE

Apostolic Bible Institute, St. Paul, MN - Finance Officer

2012

Tasked with delinquent account collections, established payments and

schedules for current students and managing cleaning/janitorial

crew. Assisted other staff members where needed.

Old Sawmill Campground, Winfield, PA - Owner, Manager

2002 - 2011

Handled all accounts receivable and accounts payables. Prepared

customer contracts, handbooks and monthly newsletters. Conducted guest

activities. Three direct reports assisted with maintenance, customer

support and direct management. Met all township, county and state

regulations. Vendor relations included purchasing supplies, RFP and

repair services. Provided guests with the best possible camping

experience.

Bouchard Insurance, Clearwater, FL - Facilities Coordinator

2007

Responsibilities included ensuring internal customer had necessary

tools for their tasks. Inventory control for vending

services included negotiating supply prices to gain cost savings of

some $2000. Direct contact for HVAC, Electrical, Personnel and physical

moves. Received an "Employee Recognition Award" for costs savings.

Ranstad Staffing, Clearwater, FL - Facilities Coordinator

2005 - 2006

Assignment included shipping, receiving, mail distribution and RFP.

Sage/Best Software, Inc., St. Petersburg, FL - Senior Facilities

Coordinator 1996 - 2005

Completed vending service, postage meter and office supplies RFP

resulting in base savings of $600 and $9000. Conducted office supply

inventories and purchasing. Performed minor repairs of furniture and

lighting. Liaison to leasing management (HVAC, Electrical, Physical).

Involved in build-outs, cubical configurations, employee moves and

conference room preparations. Assisted with invoice coding and

approval, reception relief, shipping/receiving, mail, breakroom,

printers and copiers. Ensured internal customer had necessary tools

to aid in their tasks. Member of emergency response team. Assistant

to Director of Corporate Services. Received six "Employee of the

Month" awards.

Computer Plus Staffing Solutions, Tampa/St. Petersburg, FL - Inventory

Clerk 1995 - 1996

In charge of incoming/outgoing mail and package services. Conducted

inventories. Assigned part numbers and stocked service trucks for

Coca Cola.

EDUCATION

Williamsport Area Community College, Williamsport, PA - Independent

Studies

Susquehanna University, Selinsgrove, PA - Business Management Studies

Apostolic Bible Institute, St. Paul, MN - Theology Studies

TECHNOLOGY SKILLS

Windows XP Professional, Windows 7 - Word, Excel, Access, Power

Point, SAP, Visio

References Available Upon Request

Contact this candidate