Customer Service Data Entry
Resume:
RAMONA DAVIS
Baltimore, MD *****
Phone: 410-***-****
Alt Phone: 443-***-****
************@***.***
Objective
Seeking a full time position with a progressive and growing organization.
Ability Summary
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Assembly Worker Multi phone lines
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Warehouse experience Type 45 wpm
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Call center experience Building maintenance
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Customer service Receptionist
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Drive MTA Bus Custodial
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Cashier Floor buffing
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Retail experience Waitress
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Collections Data Entry
Employment History
Production Worker, Production Workers, All Other
02/2014 03/2014 Saft Cockeysville, MD
Assembled lithium ion batteries using Process Spects for every job using Saft Engineered Authorized Books; using specific parts,
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procedures and various hand tools.
Assembled and weld various parts to various size cans before they became batteries
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Operated various machines: Leak Check Machine, Table Welding Machine, Edge Folding Machine, etc...
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Operated ovens: loading and unloading using specific procedures.
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Changed out empty Helium and Gas Tanks in order to use machines.
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Stamped and dated every procedure I completed.
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Aircraft Production Worker (Thrust Reverser), Assemblers and Fabricators, All Other
Essex, MD
02/2011 09/2013 Middle River Aircraft Systems
Performed production assembly operations on bondment structural assemblies using laser lights, aircraft (747 thrust reverser)
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systems, equipment using manual operations and occasionally Manufacturing Engineers changing instructions.
Performed major manual routine production assembly using (MPP) manufacture proposal plan.
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Verified accuracy of work performed by stamping each task performed; with my company personalize authorized stamp and date.
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Assembled and delivered parts for follow on auto clave, one of many departments after build.
Performed routine production assembly operations on structural and mechanical assemblies, subassembly's on aircraft systems
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(747 thrust reverser's), equipment's and accessories using manual operations.
Performed rework and modification assembled part. Assembled and delivered assembled parts for follow on assembly.
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Certified in daily use of crane operating and upender usage.
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Accounts Receivable Clerk, Customer Service Representatives
09/2010 11/2010 TruGreen ChemLawn Essex, MD
Contacted customers by phone to settle accounts under set guidelines of the Federal Consumer Credit Protection Act.
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Reviewed potential bad debt accounts with office manager to prepare the accounts for turnover to collections agency.
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Sent out letters to remind customers of overdue balances on their accounts.
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Key from Image, Data Entry Keyers
02/2010 07/2010 Baltimore Data Capture Center Baltimore, MD
Worked with Census data and treated all information with absolute confidentiality.
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Reviewed information that the optical recognition subsystem could not recognize due to various errors by applicant and/or
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equipment issues; proficient keying from visual data base on complex keying rules that changed often.
Maintained over required 6500 keystrokes and maintained over a required 97% accuracy.
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Demonstrated health, safety, and quality standards related to this job function.
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Certified in Document Preparation: received and prepared Census forms, separate, repair, and process damaged forms;
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demonstrated health, safety and standards related to this job function.
Student Accounts Representative Collections, Customer Service Representatives
06/2009 12/2009 TESST College of Technology Baltimore, MD
Prepared and monitored monthly student registration billing.
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Prepared and monitored daily student account postings and maintain all student account ledgers.
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Analyzed past due student accounts and follow up as necessary with face to face student meetings, by phone or
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by mail.
Interacted with students regarding all Business Office functions.
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Coordinated with all departments to ensure student status change forms are correct and complete.
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Posted payment transactions daily: in person, by telephone, by mail and internet.
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Maintained an informative, efficient, friendly, and student centered Business Office environment.
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Ensured institutional compliance with federal and state laws as well as company, federal state and regulatory
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agencies' regulations and policies.
Assisted in various functions throughout the campus.
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Senior Collector, Customer Service Representatives
05/1999 08/2008 HSBC Baltimore, MD
Process collection items such as checks, money orders, money gram, western union and check by phone by
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customers (spouse /third party) regarding their past due and or current balance (s) on their credit card account(s).
Debited bank account and credited customer’s accounts to liquidate outstanding collections.
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Compute interest on bills of exchange using adding machine and computer terminal and listed debits and credits
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on liability sheet.
Mail outgoing collections for payment(s).
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Present and expedite solutions to stop late and over limit fees and possible repercussions on their credit rating.
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Demonstrate effective presentation skills with Center for Business Solutions Inc...
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Assist incoming calls with various payment programs if qualified. Assisted with various teamwork actives.
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Education and Training
Issuing Institution Location Qualification Course of Study
Community College of Baltimore Baltimore, MD 2 Years of College or a Technical or Vocational General Studies
School
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