RAMONA DAVIS

Baltimore, MD *****

Phone: 410-***-****

Alt Phone: 443-***-****

acewd3@r.postjobfree.com

Objective

Seeking a full time position with a progressive and growing organization.

Ability Summary

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Assembly Worker Multi phone lines

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Warehouse experience Type 45 wpm

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Call center experience Building maintenance

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Customer service Receptionist

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Drive MTA Bus Custodial

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Cashier Floor buffing

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Retail experience Waitress

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Collections Data Entry

Employment History

Production Worker, Production Workers, All Other

02/2014 03/2014 Saft Cockeysville, MD

Assembled lithium ion batteries using Process Spects for every job using Saft Engineered Authorized Books; using specific parts,

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procedures and various hand tools.

Assembled and weld various parts to various size cans before they became batteries

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Operated various machines: Leak Check Machine, Table Welding Machine, Edge Folding Machine, etc...

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Operated ovens: loading and unloading using specific procedures.

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Changed out empty Helium and Gas Tanks in order to use machines.

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Stamped and dated every procedure I completed.

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Aircraft Production Worker (Thrust Reverser), Assemblers and Fabricators, All Other

Essex, MD

02/2011 09/2013 Middle River Aircraft Systems

Performed production assembly operations on bondment structural assemblies using laser lights, aircraft (747 thrust reverser)

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systems, equipment using manual operations and occasionally Manufacturing Engineers changing instructions.

Performed major manual routine production assembly using (MPP) manufacture proposal plan.

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Verified accuracy of work performed by stamping each task performed; with my company personalize authorized stamp and date.

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Assembled and delivered parts for follow on auto clave, one of many departments after build.

Performed routine production assembly operations on structural and mechanical assemblies, subassembly's on aircraft systems

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(747 thrust reverser's), equipment's and accessories using manual operations.

Performed rework and modification assembled part. Assembled and delivered assembled parts for follow on assembly.

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Certified in daily use of crane operating and upender usage.

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Accounts Receivable Clerk, Customer Service Representatives

09/2010 11/2010 TruGreen ChemLawn Essex, MD

Contacted customers by phone to settle accounts under set guidelines of the Federal Consumer Credit Protection Act.

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Reviewed potential bad debt accounts with office manager to prepare the accounts for turnover to collections agency.

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Sent out letters to remind customers of overdue balances on their accounts.

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Key from Image, Data Entry Keyers

02/2010 07/2010 Baltimore Data Capture Center Baltimore, MD

Worked with Census data and treated all information with absolute confidentiality.

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Reviewed information that the optical recognition subsystem could not recognize due to various errors by applicant and/or

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equipment issues; proficient keying from visual data base on complex keying rules that changed often.

Maintained over required 6500 keystrokes and maintained over a required 97% accuracy.

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Demonstrated health, safety, and quality standards related to this job function.

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Certified in Document Preparation: received and prepared Census forms, separate, repair, and process damaged forms;

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demonstrated health, safety and standards related to this job function.

Student Accounts Representative Collections, Customer Service Representatives

06/2009 12/2009 TESST College of Technology Baltimore, MD

Prepared and monitored monthly student registration billing.

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Prepared and monitored daily student account postings and maintain all student account ledgers.

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Analyzed past due student accounts and follow up as necessary with face to face student meetings, by phone or

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by mail.

Interacted with students regarding all Business Office functions.

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Coordinated with all departments to ensure student status change forms are correct and complete.

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Posted payment transactions daily: in person, by telephone, by mail and internet.

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Maintained an informative, efficient, friendly, and student centered Business Office environment.

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Ensured institutional compliance with federal and state laws as well as company, federal state and regulatory

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agencies' regulations and policies.

Assisted in various functions throughout the campus.

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Senior Collector, Customer Service Representatives

05/1999 08/2008 HSBC Baltimore, MD

Process collection items such as checks, money orders, money gram, western union and check by phone by

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customers (spouse /third party) regarding their past due and or current balance (s) on their credit card account(s).

Debited bank account and credited customer’s accounts to liquidate outstanding collections.

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Compute interest on bills of exchange using adding machine and computer terminal and listed debits and credits

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on liability sheet.

Mail outgoing collections for payment(s).

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Present and expedite solutions to stop late and over limit fees and possible repercussions on their credit rating.

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Demonstrate effective presentation skills with Center for Business Solutions Inc...

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Assist incoming calls with various payment programs if qualified. Assisted with various teamwork actives.

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Education and Training

Issuing Institution Location Qualification Course of Study

Community College of Baltimore Baltimore, MD 2 Years of College or a Technical or Vocational General Studies

School

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