Sales Customer Service

Justin T. Stone

Results-focused Marketing Professional

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Justin Stone

**** ******* ** ****** ** 18045 • 610-***-**** • ********@****.********.***

HIGHLIGHTED CAREER SUMMARY

Revenue Generation – While employed at Game Crazy, I constantly ranked in the top two in sales,

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only occasionally falling short to the store manager who worked twice as many hours. I was also

ranked in the top 5 in the district for sales of their MVP plus program. As a sales specialist with

Wells Fargo during the Second Quarter of 2013 I ranked in the top 15 in profit generation for my

call center out of all consumer sales specialists. Throughout my Wells Fargo career I received

several recognition awards for sales of additional/ add on financial products and insurances. In

December of 2013 I led my team in loan volume generated.

• Effective Marketing – During my marketing with the Lehigh Valley Steelhawks Organization,

I was key in developing several plans to help increase their profitability and brand

recognition. I developed a payment plan system which helped increase the number of season

ticket packages sold as well as helping increase their presence in the community by hosting

football camps and charity events.

• Customer Service In October 2011, as an employee at Express Inc., I received the Customer

Service Award for my ability to enhance the customer’s total shopping experience and for

offering assistance in a genuine and helpful manner. From 2012 to 2013 I received on several

occasions at Wells Fargo awards for 100% Quality Assurance.

ATTRIBUTES

Team Player/ Leader Critical thinker

Excel under pressure in business Possesses vital analytical skills

settings Detail & Goal oriented

Highly creative and inventive Strong organization skills

Business & Technology Savvy Trustworthy

Highly motivated

PROFESSIONAL EXPERIENCE

March 2014 Present Marketing Director, At Home Health Services,Schecksville Pa

As the leader of At Home`s marketing department I devised and executed marketing strategies. While

there I implemented a direct mailing campaign to raise awareness in the community of our services.

Developed a referral program to generate business and help create positive word of mouth trend. Key

Justin T. Stone

Results-focused Marketing Professional

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responsibilities included answering phones, visiting local doctors and other medical professionals to

obtain referrals, giving presentations and tours to potential residents, assist in the development of

marketing materials including brochures, business cards, signage ect.

September 2012 March 2014 Sales Specialist, Wellsfargo, Bethlehem Pa

As a member of the Wells Fargo sales team I was tasked with generating revenue through both requested

and suggested products. I excelled in gaining customers trust and building rapport to close sales.

Throughout my career at Wells Fargo I received numerous awards for sales, service and over all

performance.

April 2011 – August 2012 Sales Associate, Express Inc., Whitehall, Pa

Primary tasks included greeting guests, maintaining store environment, knowing current trends in clothing

and complimentary pieces. As an employee at express I was consistently one of their top sellers.

December 2010 Present Marketing Associate, Lehigh Valley Steelhawks. Coopersburg, PA

As an essential member of the ticket sales division, developed several marketing concepts and strategies to

help promote the team and build its fan base. In charge of maintaining the network feed on game day and

responsible for fixing interruptions during the broadcasting of the game. I was tasked with communicating

with fans daily via phone and email; I also made cold and soft call ticket sales.

September 2009 – December 2010 Travel Agent, Great Eastern Resort Corp., Allentown, Pa

Routinely made cold calls and soft calls to persuade potential clients on purchasing travel packages. I had

extensive knowledge of resort options and the surrounding area. Consistently produced sales.

April 2007 – October 2009 Shift Leader, Game Crazy. Easton, PA

Counted safe money, Set alarm, Performed basic cashier duties, Assisted customers, Familiar with entire

product line, Helped set and achieve sales goals. I was also responsible for training new employees.

In 2009, I lead my district in several sales categories.

EDUCATION

B.A. Marketing, Kutztown University of Pennsylvania, December 2011.

Associates Business Administration, Northampton Community College, December 2009

Justin T. Stone

Results-focused Marketing Professional

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HOBBIES

October 2011 – Present Head Coach, Team X Sports, Bethlehem, Pa

As a head coach I was charged with developing game plans both offensive and defensive, organizing and

running of practice, and making game time decisions. As the head coach, we have gone undefeated and are

in the process of competing for the league championship. As acknowledgment for my success as a head

coach the league has offered me the opportunity to select, train and coach the regional tournament team.

Also upon my hiring I was charged with promoting and advertising for the league due to my educational

background and marketing expertise. I helped design and distribute fliers along with development and

implementation of electronic marketing programs to send out league information.

TECHNOLOGY

Photoshop, Gimp, MS Office (Word, Access, Excel, PowerPoint, Access, One

Software:

Note), Adobe

Web/Multimedia: Flash, Quick Time

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