Travel Agent
Resume:
Mabel Acosta
New York, NY 10033
*****.********@*****.***
Dear Hiring Manager
I'm writing to express my interest in exploring the possibilities of employment with your
organization. I have experience in Sabre and Apollo Reservation Computer Systems. While
much of my experience has been in the retail sales and customer service, I have a well
understanding of the travel industry. Below you will find my qualifications matched with the
requirements outlined in your advertisement.
I have one year experience in the travel industry. I worked for Yampu Tours, where I was
primarily responsible of all flight, car and hotel reservations and operations using the GDS
system Sabre. I earned the trust and gratitude from my supervisors and also co - workers. As a
well-trained Travel Specialist I am familiar with the hard work and superior communication
skills one needs to succeed in the travel industry. I have the ability to work within a team as well
as an individual. My schedule is very flexible. I completed a twenty week training program at the
International Air and Hospitality Academy and I am well aware of the requirements and
knowledge needed to perform well in the travel industry.
Thank you for your consideration and I am looking forward to hearing from you soon as yours is
an organization for whom I would enjoy working. I would like the opportunity to interview with
you so that I could discuss in detail how I know I could help increase travel sales for your
organization.
Kind Regards
Mabel Acosta
Mabel Acosta
616 West 184th Street Apt. 21
New York NY 10033
*****.********@*****.***
_
EDUCATION: International Air and Hospitality Vancouver, WA
Associates Degree
Tourism and Hospitality
EXPERIENCE:
02/14 to 05/14 Millennium Personnel New York, NY
ADMINISTRATIVE ASSISTANT
• Worked as a receptionist in a law office, answered phone calls, served as a Spanish
translator in meetings, and organized client database and files.
04/13 to 11/13 Yampu Tours New York, NY
AIR OPERATIONS COORDINATOR
• Arranged all air/land travel for clients long or short haul destinations as well as
international and domestic flights
• Knowledge of domestic and international city, airport and airline codes
• Handled all air operations as selling/exchanging tickets, upgraded class seats and voided
tickets
11/12 to 04/13 GAP New York, NY
SALES ASSOCIATE
• Moved merchandise, shelving, fixtures and lighting and also set up props to create store
theme
• Responsible for creating and maintaining a compelling presentation of merchandise that
will engage customers and help stimulate sales activity
• Carefully selected merchandise for mannequins display
• Arranged visual displays in the store windows and on the sales floor
11/11 to 10/12 Express Yonkers, NY
SALES ASSOCIATE
• Assured sales were met at the end of the day
• Interacted with customers and provided them with high quality customer service
• Demonstrated knowledge of store products and used my knowledge to build sales
• At the beginning of my shift I would check in with my supervisor and discuss the goals
that needed to be reached for the day
12/09 to 11/11 Academic Advantage New York, NY
PROGRAM LEAD AIDE
• Supervised afterschool tutoring sessions
• Interacted with students in public schools throughout all the NYC boroughs
• Networked with students, parents, teachers, principals, and community stakeholders
• Managed student registration, federal documents, program quality and efficiency
06/07 to 06/08 Dominican Women’s Development Center 2008 New York, NY
ADMINSTRATIVE ASSISTANT
• Maintained office up to standards answered phone calls greeted customers and was a
presentable face to the company
• Organized staff meetings and agendas and followed up with my supervisor
• Arranged community events and organized staff meetings
11/05 to 02/06 Metropolitan Hospital New York, NY
CLERICAL ASSISTANT
• Served community service hours as a volunteer for High School Program
• Assisted supervisor and staff for a few hours per week
• Efficient in clerical work in a professional environment and computer literate
SKILLS:
• Bi-lingual in English and Spanish languages
• Exceptional customer service skills and inter-personal communication
• Computer Literate and able to type 45/WPM
• Experience with Microsoft Office also Sabre and Apollo GDS systems
-References furnished upon request-
Contact this candidate