Customer Service Management

Location:

Posted:

July 08, 2014

DORA ARGUMEDO

Receptionist Professional

ORGANIZATIONAL EFFICIENCY

Professional Summary: High-Polished, Notarized Administrative Specialist eager to offer cross-functional leadership, fiscal

management, relationship cultivation and communications talents to a progressive employer. Specialized expertise in managing

business relations and high status special projects in all departments. Self-Starter with high-energy, proactive, bilingual in spanish and

the ability to maintain a high level of discretion at all levels of management. q

Primary Job Strengths: Upbeat communication style with polished phone etiquette, filing, customer service, manage schedules,

appointment and travel arrangements, process Travel & Expense reports, monitor and distribute incoming communications,

ability to be flexible and multitask, handle incoming mail, answer multi-line phones, light bookkeeping, posting checks, writing

of executive meeting minutes, coordination of audio/visual communications and booking conference rooms.

KEY TRANSFERABLE SKILL SETS

Strategic/Feasibility Plans • Leadership Principles • Retention and Loyalty Focused • Extensive Business Analysis

Financial Management • Efficiency Strategies • Proactive Problem Solving • Business Development

Data Gathering and Analysis • Time Management Effectiveness • Market Penetration

Office/Administrative Support • Competitive Intelligence Assessments

QUALIFICATIONS PROFILE

• Diverse Hands On Experience: Strong professional background with the ability to work independently on multiple

projects with specialized experience in project oversight, information management, operational efficiency practices,

conflict management and effective communication techniques, budget and timeline adherence and strategic planning.

• Academic Focused: Associate of Arts – Business Administration/Management, Houston Community College

• Time Management Skills: Possess strong organizational and analytical skills and highly adaptable in quickly changing

business environments. Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

• Leadership: Knowledgeable in numerous facets of management with a focus on high yield results with as minimal risk

as possible. Competent leader and mentor who is able to create a team environment, including building collaborative

relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order

to ensure knowledge is shared across departmental lines.

• Adaptability: Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

• Technology Ability: Proficient in numerous software applications and platforms with specialized knowledge of: MS

Office Suite 2007, 10 line switchboard, Internet savvy, Xerox/Scanning Technology.

PROFESSIONAL SUMMARY

Administrative Assistant

HARRIS COUNTY WATER DISTRICT #74

2007-2013