Manager Quality Control
Resume:
Jill Kotara
***********@*****.***
Trending Specialist Organizational Development Process Improvement
A skilled analyst, problem solver and communicator with over eight EXPERTISE
years of managerial experience in organizational development and Productivity & Performance
process improvement. Management
Policy Development & Implementation
Working with entry to executive level professionals focusing on
Cross-Functional Team Development
tracking performance, developing people and managing change. A
Individual Development Planning
creative approach combined with a competitive personality, willing to
Retention Analyst
take on new challenges and demonstrate continuous improvement
Active Listening
principles in professional development areas. Strategic Planning
Professional Experience and Achievements
Investigator II August 2013 to Present
Department of Family Protective Services – Amarillo, Texas
Responding quickly in crisis situations that involve an abusive or neglectful situation. Investigating allegations of child
abuse or neglect and taking the necessary steps to protect children. Interviewing people involved in the case.
Checking children for signs of abuse or neglect. Talking frankly and objectively with families about income, money
management, sex abuse, and personal relationships. Testifying in court and preparing comprehensive reports of
investigative findings that support recommendations to the court. Documenting all relevant and appropriate information
and completing all required forms. Serving as liaison to social service agencies, schools, local law enforcement agencies,
and attorneys. Working under constant deadlines that require prioritizing efforts and flexible work hours. Maintaining a
balance of objectivity and empathy for families living in stressful and crisis situations.
Key Achievements:
Able to Maintain an Active and Full Caseload
Protect Confidential Information and Handle High Crisis Situations
Offer Services to Keep Families Unified
Process Improvement Program Manager February 2012 to February 2013
Sitel Operating Corporation – Amarillo, Texas
Analyze current process standards and metrics in order to provide solutions for improvements and developed scorecards
and other operational reports, to detect broken processes. Worked with Subject Matter Experts to identify process
problems and recommend solutions by preparing Lean / Six Sigma Projects. Trained and guided resources as needed.
Key Achievements:
Exceeded client target for customer satisfaction for five months in a row.
Savings cost of $75,000 revenue retention by implementing Six Sigma principles.
Implemented Employee Recognition Program
Process Improvement Manager 2008 -
2011
Quality Manager 2007 - 2008
Quality Technician 2005 - 2007
International Paper – Amarillo, Texas
Developed production tracking and quality control systems by analyzing production, quality control and other operational
reports to detect production problems. Inspected finished products for quality and adherence to customer specifications
and calibrated or adjusted equipment to ensure quality production. Followed and ensured regulations, policies and
procedures for health, safety and environmental standards were enforced. Liaised between customers and manufacturing
to improve product.
Key Achievements:
Led regional rollout of a new quality system for the Amarillo facility.
Obtained the highest compliance score in the division after a subsequent audit conducted by the continuous
improvement group of the new system.
Human Resource/Office Manager 1999-2005
Prism Hotel Management LP – Amarillo, Texas
Processed and monitored payroll and insurance and administrated the benefits program. Led employee relations and
empowerment for our department and was in charge of the accounts receivable and accounts payable.
Education and Professional Training
Bachelor of Business Administration December
2004
West Texas A&M University Canyon, TX
GPA 3.4/4.0
Technical Skills
MS Office (Word, Excel, Statistical Software (Minitab)
Power Point, Outlook) Visual Basic Applications Excel Formulas & Functions
MS Access Excel Chart & Multimedia
Special Training and Coursework
Enhancement Planning HR Management Six Sigma – Green Belt
Performance Management Business Communication Business Law
Action Planning Ethics and Society One-on-One Sessions
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