Customer Service Sales

OVERVIEW OF Qualifications

Demonstrated cognitive ability of leadership and team working through 5+

years of recruiting experience including agency and corporate recruitment;

Proven ability to prioritize quickly based on changing needs; Exhibit

professional work ethic; Balance quantitative and qualitative

responsibilities effectively; Effective written/verbal communication and

interpersonal skills with all levels and areas of business; Exert a high

level of motivation, assertiveness and individual contribution with a

desire to learn.

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PROFESSIONAL EXPERIENCE

KPMG, Chicago IL

Management Consulting Experienced Hire Recruiter September

2013 - February 2014 (Contract)

Responsible for the full life-cycle recruitment of CIO Advisory Management

Consulting and Enterprise Solutions professionals. Including ITIL,

ServiceNow, SAP, BPC, GRC, FICO, BI/BW, SAP HANA professionals utilizing

the ATS: Virtual Edge.

Accenture North America Inc (ACN), Chicago, IL

Management Consulting Recruiter February 2010

- December 2012

Experienced Hire Management Consulting Recruiter / MC MBA-Graduate Level

campus strategy Recruiter

. Delivered full-lifecycle strategic and tactical recruiting support for

Management Consulting talent needs. Served as the main point of contact

for service line leadership and worked with senior management to plan and

execute hiring strategy.

. Managed budgets of $200,000 for recruitment efforts at 2 business schools

and 2 targeted master's level programs.

. Partnered with senior management to understand business goals and define

hiring requirements

. Executed the full life-cycle recruitment process, from sourcing and

interviewing to offer negotiations and on-boarding

. Developed sourcing strategies and networks to continually build a diverse

candidate pipeline

. Conducted in-depth behavioral interviews to properly assess the skill

sets and competencies of candidates

. Developed strong internal client relationships, provided exceptional

customer service then leveraged these relationships to appropriately

manage client expectations throughout the interview process.

. Drove the recruitment and interview process soliciting feedback in a

timely manner and maintaining close candidate contact.

. Managed and supported recruiting initiatives as directed by the business.

. Proven ability to independently and successfully source hard to find

candidates

. Managed multiple client/hiring managers/MC group needs with competing

priorities

. Demonstrated strong organizational skills, strategic thinking and

autonomy

. Exuded strong interpersonal and analytical skills as well as the ability

to influence and contribute to decisions made.

. Exceled at internal/external relationship building and client service.

. Utilized ATAS Taleo to find and manage talent pool and traffic flow.

MBA & Graduate Level Campus Recruitment Responsibilities

. Piloted the reinstated efforts for Health & Public Service and Public

Policy masters level recruitment efforts from 2 select masters programs at

University of Michigan for Accenture's Management Consulting practice.

. Was in charge of managing, organizing and executing the full life cycle

recruitment efforts for MBA students from 2 select MBA programs at UofM

and Emory for full-time and internship positions within Management

Consulting across all functions and industries offerings in North America.

. Recruited for all functional MC areas to include: Customer Relationship

Mgmt, (i.e. marketing, sales and service), Supply Chain Mgmt, Talent &

Organization Performance, Strategy, Risk, Sustainability, Information

Technology Strategy Transformation, Process & Innovation Performance, and

Finance & Enterprise Performance. Also sought out students with Industry

focuses as well.

. Managed the internal campus teams which assisted in the recruitment

activities and events.

. Attend graduate level career fairs and diversity conferences to identify,

attract, and recruit a diverse population of high quality candidates.

. Project Management Duties:

o Managed 44 intern's visits to 15 ACN locations nationwide.

Planned the itinerary in each location and coordinated

everyone's involvement in each activity. Ran calls to make sure

everyone was on the same page as for what to expect and what was

expected of them; among other projects.

. Planned, organized and scheduled all campus, off campus and office events

for networking with potential hires and distinguishing high potential

candidates.

. Collaborated with Recruiting Business Partners and Senior Management to

maintain communication of policies, procedures and MBA recruiting needs.

. Managed and facilitated/assisted in the development of the recruitment

process for MBA Fulltime hire and internship programs for Management

Consulting for the graduate school's responsible for.

. Arranged and ran recruitment strategy meetings to determine candidate

profile selection for open targeted demand as well as calendar events for

engaging students.

. Facilitated campus interview days

. Maintained and managed graduate school career center relationship

. Distributed resume book for MC group review and participated in high

potential selection

. Maintained applicant tracking through Taleo, dispositioned candidates in

Taleo as appropriate and handled the full offer letter process;

coordinated applicant background verification, relocation/housing,

screenings, referrals, and on-boarding process.

. Liaised with HR Partners to execute applicant clear for hire and ensure

receipt of new hire on boarding materials.

Takeda Pharmaceuticals North America Inc (TPNA), Deerfield, IL

Corporate Talent Acquisition Sourcer

February 2009 - 2009 (Contract)

. Schedule, monitor, manage and conduct initial interviews for all TPNA's

intern candidates for the summer of 2009 as well as director level & upper

management new hire roles for the expansion in Canada utilizing ATS:

Taleo.

. Present information found during initial interviews with director level &

upper management new hire roles for the expansion in Canada to corporate

directors at TPNA.

. Monitor internal employee transfer's

. Source candidates for reqs that require priority

. Create new requisitions as needed

. Participate in training

. Audit new hire process as to remain in compliance with mandated processes

and conduct ATS updates

Motorola Inc., Schaumburg, IL

Corporate & ICS Recruiter September 2008 -

January 2009 (Contract)

. Managed the full life cycle hiring process of 10-70 requisitions total

utilizing ATS: PeopleClick

. Provided value and results by keeping up with current industry and best

in class company trends

. Worked with Rewards & Compensation, Business Human Resources, Compliance,

Legal and Immigration in identifying and improving processes

. Recruited technical professionals across all levels for all of Motorola's

business', including; Enterprise Mobility, Government & Public Safety,

Home and Networks Mobility, Mobile Devices Enterprise

. Communicated regularly with hiring managers and candidates alike to

ensure consistent information

. Calculated and negotiated salaries and total compensation and extended

offers to candidates

. Handled sensitive information in confidence

. Utilized SAP to access current employee information

Projects:

. University Recruitment duties involved Interns, New Grads and Co-op's new

hires and re-hires, overseeing 5-30 requisitions

. Managed the immigration and visa transfer process for new and existing

employees

Technisource (now the technical subsidiary of Spherion), Itasca, IL

Technical Recruiter

April 2007 - July 2008

. Performed the full life cycle of recruiting; i.e. job posting, sourcing,

prescreening interviews, benefit and salary negotiations, job offers and

closings for contract, contract-to-hire, and direct hire positions

. Successfully delivered demand written out by clients.

. Developed and maintained a pipeline of current and prospective technical

professionals

. Leveraged third-party agencies to gain relationships with candidates who

have a focus in niche skill sets

. Built and established rapport with consultants and clients and identified

additional sales opportunities and leads.

. Was in constant communication with account managers to review new

procedures & methods to accommodate changes in expectations and

requirements.

. Ensured efficient and effective practices to enhance productivity and

sales

College Works Painting (Entrepreneurial Internship), Territory: Bloomfield

Hills, Franklin & Pontiac, MI

Business Manager

January 2004 - August 2004

. Managed a regional branch of an exterior residential painting company and

generated summer sales of $35,000

. Demonstrated the self motivation, determination, commitment,

assertiveness and persistence required to start and run a profitable

business

. Generated sale opportunities through creative sales techniques such as:

advertising; cold calling; blanket marketing etc...

. Planned and estimated the cost of work required, made formal proposals to

prospective customers then booked future work

. Advertised for, recruited, interviewed, and hired an advertising force

and production staff

. Motivated employees by maintaining a supportive and positive work

environment

. Administered, implemented and facilitated training for employees in

safety and quality standards

. Prioritized work and managed structured weekly and monthly schedules

. Ensured customer satisfaction by maintaining a close relationship with

each customer

PROFESSIONAL DEVELOPMENT

SKILLS:

. Have working knowledge of state and federal laws and regulations

pertaining to employment (EEO/AA/C), OFCCP and FLSA compliance)

. Proficient in SAP, Virtual Edge, Taleo, People click RMS, Recruiter

Workbench RMS, Lotus Notes, Outlook, Power Point, Excel, Microsoft Works,

Microsoft Word, MS Office XP - 95, MS Project and MS Access

. Creative sourcer utilizing; ATS's, internal databases, internet

databases, job boards, cold calling, Boolean & syntax searches, MS

internet explorer, blogging, networking, referrals, niche agency outreach

etc...

. Continually demonstrate: Customer/client focus, service orientation,

teamwork & collaboration, data analysis, communications, continuous

process improvement, driving for results, and problem resolution.

EDUCATION & CERTIFICATIONS

Professional of Human Resources PHR expected date: Dec 2014

Western Michigan University, Kalamazoo, MI

Haworth College of Business

Bachelors of Business Administration

Major: Human Resource Management

Minor: General Business Administration & Psychology

GROUPS, ASSOCIATIONS & ACHIEVMENTS

SEHR (Society for Excellence in Human Resources)

Society Member September

2006 - Present

ERE Media (Electronic Recruiting Exchange)

Member September

2008 - Present

AIRS (Alliance of Information and Referral Systems)

Member September

2008 - Present

SMA of Greater Chicago (Staffing Management Association)

Member September

2008 - Present

Tutor Chicago (NPO)

Volunteer Mentor/Tutor of 5th-6th Grade Students

September 2010 - Present

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