Management Manager
Resume:
**** ************ ****. ***# ****
Duluth, Ga. ***96
Michael D. Simpson
Professional Over 15 years progressive technical management experience.
Summary
Experienced in managing and overseeing 24x7 data center operations.
Change Management. Responsible for the planning and execution of all change management and
communications functions.
Leadership Development. Provided expertise on several implementation projects at a statewide customer
focused organization. Documented and analyzed current state processes and flows in order to identify
areas of weakness and outline future state process improvement and cost efficiency gains.
Organizational Impact Analysis. Led and developed implementation procedures, global communications
strategy and tactical plan, external risk assessment and organizational impact analysis, knowledge
transfer, end user training strategy, and end user post-go-live support following each phase roll-out.
Global Change Communications. Demonstrated a high level of commitment to client success
by delivering timely and quality services that met client’ s expectations under a tight
timeframe and resulted in successful team leadership.
Professional AOD Change Manager
Experience ACI Worldwide
Norcross, Georgia June 2008 to PRESENT
Delivering medium sized change projects right from initiation and planning right through to
deliver and implementation.
Reducing the impact of change on the business.
Planning all changes through stakeholder engagement, analysis and participation.
Preparing and executing readiness tests.
Establishing points of resistance and then developing plans to address those areas of concern.
Ensuring that all plans run smoothly and are practical.
Identifying change opportunities.
Identifying the root causes of processes that are to be changed.
Defining the scope of the Change Management processes.
Responsible for the functional design and management of any change.
Detailed project planning.
Influence staff and getting them to move toward a common goal.
Developing project initiatives that improve performance.
Arranging an implementation schedule of events.
Managing and controlling costs so they remain within budget.
Making sure all tasks entrusted to company employees and external contractors are
completed within agreed time scales.
Carrying out effective partner and customer communication strategies throughout the entire
project.
ENGINEER III (Change Manager)
Siemens Infrastructure & Management Services
Alpharetta, Georgia 11/2004 to 6/2008
Monitored changes in the Change Management System and reviewed for completeness,
quality, and compliance with established change management standards
Managed the coordination and approval of Change Requests for the SE&A infrastructure
components
2
Assisted with the processes of ECAB and the publishing of custom Change Notifications
Announced Changes and Outages to the SE&A Infrastructure team throughout North America
Served as the Change Management Liaison by attending high visibility and impact changes
routinely attending seven other North American Change Boards to both represent Change
Requests for fellow BackOffice Team members
Assessed possible impacts for the infrastructure and how the change or changes could have an
impact on the work and the environment
Ensured approvals are happening on a timely basis and ensure the proper resolution code is
being applied to each RFC
Performed audits on each change that was implemented, to tie back to the designated Incident
Management system, and document the results of that audit. If problems are uncovered,
develop and initiate corrective action, participate in corrective action meetings, and perform
follow-up audits to insure problem resolution
Identified and followed up on non-compliant changes made outside the Change Management
process
Assisted in the documentation of bugs, enhancements, and new functionality requests for the
Change Management system and help identify new Change Management processes and
technology trends for continuous improvement
Provided technical support in the areas of policy, processes and procedures as they relate to
Data Center Management and Change Management, and write these policies and keep them
up to date as needed
Education Master of Arts in Organizational Management
University of Phoenix – August 2005
Bachelor of Science in Telecommunications Management
DeVry University – June 2002
ITIL Foundations V2. – 2005
Release and Control Practitioner- 2007
ITIL Foundations V3. - 2010
-- References available upon request --
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