Process Analyst
Resume:
Michael David Gallogly
Moneta, VA 24121
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SUMMARY
Extensive background in engineering support using Lean Six Sigma tools to
achieve process improvement. Proven ability in technical writing,
documentation and project management, excellent communication and
organizational skills. Team builder who participated in OSHA VPP Team, CIP
Teams, and Space Shuttle Return to Flight Teams to successfully identify
and resolve technical and safety issues. Strong analytic skills and
flexible in the implementation of process improvement initiatives. Customer
service experience with government, public, and individual clients.
Expertise includes:
. Process Improvement
. Project Management
. Problem Resolution
. Technical Documentation Writer/Editor
. Document Conversion
. Customer Service
. Presentation Skills
. People Management
. Cost Containment
. Safety Improvements
PROFESSIONAL EXPERIENCE
MONETA FARM and HOME CENTER, Moneta, VA
Customer Service Representative - March 2013 - Present
Assist farmers and homeowners with their farm and home needs. Determine
customer needs, inform and/or educate as required, and execute transactions
for purchases. Recommend improvements to operational processes and
employee/customer safety. Seasonal/part-time.
WorldWide Photography, Hockley, TX
Professional Santa - November 2013 - December 2013
Provided a positive customer service experience to children and families
during the Christmas season. Assisted with photography, interviews, print
media, radio personalities, physical and learning disabled, school groups,
and family dynamics.
UNITED SPACE ALLIANCE, Kennedy Space Center, FL
Operations Staff V - November 1996 - April 2011
Led teams to improve processes in a variety of departments. Wrote, edited
and maintained detailed Operations & Maintenance Instructions for space
flight hardware to maintain NASA's space shuttle. Recent government
background check.
. Utilized Lean Six Sigma methodologies (DMAIC, KAIZEN, 5S, Minitab, and
Process Mapping), as a Project Lead for a team of subject matter
experts to analyze and correct weaknesses in publications releases and
decreased error frequency resulting in 0% defect escapes.
. Led and directed team of 8 to develop a process of converting
documents from FrameMaker to WORD applications, increasing customers'
ease of accessibility and maintenance.
. Led team to develop methods for migrating engineering documentation to
a more cost effective platform resulting in increased efficiency and
improved interface with internal & external customers. Saved license
and maintenance fees for each user.
. Improved the Software Release process by eliminating reproduction
costs resulting in real-time delivery while increasing data
accessibility and reducing storage areas.
. Chairman of a USA Safety Committee and Safety Advocate.
. Project Engineer on a team automating 2,500 launch support reports and
enabled engineers to analyze and interpret data from their desktops.
. Member of OSHA Voluntary Protection Program (VPP) Team granted the
OSHA Star Award.
. Trained writers/analysts in the development and use of computer-
generated figures; tables, graphics, and migration from UNIX to
Windows based machines in the application of United Space Alliance
and/or NASA publication standards.
. Updated and maintained operations and maintenance documents real-time
using data generated by engineering and written clearly to ensure
technician understanding and consistency in their application.
Technical Analyst
Updated, edited and maintained hardware and software engineering
documentation in a master library of over 300 active technical and
engineering resources. Processed, monitored and released firing room
software, working with Engineering and Control Room personnel for its
proper and timely use.
. Reduced the process of generating, printing and distribution of a
quarterly Indentured Parts List and Where Used Parts List reports
turnaround from 28 days to overnight with a savings of $1500 per
quarter and reducing delivery time to the customer by 4 weeks.
. Directorate Safety Committee chairman resulting in improved emergency
evacuations and planning, and funding approval for fire safety
improvements and construction projects.
. Wrote, edited, and modified Launch Processing Systems Ground
Operations Aerospace Language (GOAL) Application Software and Hardware
documentation using FrameMaker, Microsoft Office Suite, Windows,
Documentum, MAXIMO applications, Adobe Acrobat Professional, and DOORS
for tracking requirements.
EDUCATION
Bachelors of Arts, Psychology, Cedarville University, Cedarville, OH
A.A.S., Telecommunications System Control Technology,
Community College of the Air Force, Washington, DC
Associate of Arts, Psychology, University of Maryland, College Park, MD
TRAINING & CERTIFICATIONS
Lean Six Sigma
KSC TQM facilitator
Lockheed's "The Distinctions of Leadership"
United Space Alliance Leadership Series
Facility System Safety
Occupational Ergonomics
CPR/AED Certified
AWARDS
NASA Team Award for Safety
JFK Group Achievement Award
LPS Engineering Safety Awareness Award
Directorate Employee of the Month
USA's On the Spot Awards
COMMUNITY INVOLVEMENT
Brevard Community Advisory Board
Commissioning of the USS Mason
Space Congress
Valiant Air Command Air Show
National Management Association
Central Brevard Sharing Center
Little League Girl's Softball
Junior Achievement
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