Customer Service Quality Control
Resume:
MARIA SANTOYO
***** ******** *** #**** *******, TX 77082 (909-***-**-**
SUMMARY OF QUALIFICATIONS
- Nine years successful experience in customer services, accounting, record keeping, bank account
reconciliation, general ledger, accounts payable and receivable, data entry, payroll, payroll tax,
tax preparation (payroll, small business individual etc.)
- Extensive practical hands-on experience as manager of a small business
- Motivated and enthusiastic about developing good relations with clients
- Detailed oriented, team member, self starter
- Professional in appearance and presentation
- Reliable, dependable and trustworthy
- Excellent verbal & written communication skills
- Proficient in several office and accounting software
- Bilingual English/Spanish
PROFESSIONAL EXPERIENCE
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LTS FREEPORT LLC/LIBERTY TAX SERVICE DECEMBER
2012 TO MAY 2014
Office Manager
Run 700 client tax office in absence of franchise owner
Set up and run successful Tax School
Customer service
Quality control
Corporate, Partnership, Non Profit, Fiduciary and Individual Tax Preparation
ACCOUNTING 4 COMPUTERS AUGUST 2009 TO DECEMBER
2012
Senior Tax Associate
- Customer service
- Quality control
- Corporate, Partnership, Non Profit, Fiduciary and Individual Tax Preparation
- Corporate, Partnership, Non Profit, Fiduciary and Individual Accounting
- Payroll processing and reporting
- Small business accounting and reporting
- Federal and state audit assistance
- Point of Sale transaction interface into QuickBooks.
- Multi State Sales Tax Preparation and reporting
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YUCAIPA TAX SERVICE JULY 2003 TO AUGUST 2009
Assistant Manager
- Customer services
- Quality control
- Business and Individual Tax Preparation
- Payroll processing and reporting
- Small business accounting and reporting
- Federal and state audit assistance
J & S AUTO REPAIR JANUARY 2000 TO APRIL
2007
Assistant Manager
- Customer service
- Invoicing
- Purchase orders
- Problem solving
- Accounts receivables
- Accounts payable
- Bank reconciliation
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- Record keeping
- Filing
BANKS (MEXICO) 1990 TO 1999
- Customer service
- Determinate loss amount of bank institution per fraud detected
- Staff supervision up to 25
- Control and record keeping of accounts payable within the department
SPECIALIZED TRAINING AND EDUCATION
- Bachelors degree in Business form Universidad Autonoma Metropolitana Mexico
- Updates and seminars on new taxation laws
- Associate degree in accounting
COMPUTER SKILLS
- MS Word
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- Excel
- Access
- Power Point
- Outlook
- Windows
- Various Accounting software including Quick books
- Various Tax Preparation software, including Lacerte
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