Sales Customer Service

DEANNA R. BECKER

**** ****** *****, *****, ******** 61010 815-***-**** ***.******@*******.***

Sales Profile

Results driven professional with over 17 years of successful sales experience, 6 years in management. Consistently

exceeded sales quotas, developed new business and provided outstanding customer service. Problem solver and

relationship builder. Energized by new challenges. Expert presentation, negotiation and communication skills. Works

well independently or as part of a team. Strong organizational and time management skills.

Professional Experience

Advanced Sales Associate Disney vacation club 2011 – 2013

Proactive, engaging and solicited guest interest in the Disney Vacation Club

Provided Disney Vacation Club product overviews and scheduled open house sales presentations

Provided outstanding guest service

Chicago Field Sales Events – Presented quick one-on-one Disney Vacation Club overviews and scheduled open houses

Prepared event materials and set up/disassembled event booth

Exceeded 2012 year-end sales goal – 143%

2012 Q3 1st Place Goal Percentage Award – 203%

2012 Q3 1st Place Gross Sales Award – $237,000

Great Service Fanatic Winner Award – December 2011

Exceeded 2011 year-end sales goal – 151%

2011 Q3 1st Place Sales Conversion Award – 11.4%

2011 Q4 1st Place Closed Tours Award – 105

membership/community development specialist girl scouts of northern illinois 2009 – 2011

Developed, retained and increased girl and adult membership 125% above annual goal

Recruited, trained, lead and provided ongoing support to 200+ adult volunteers consisting of three service units

Responsible for marketing campaigns for recruiting events

Represented and extended Girl Scouting in the community through presentations and networking

ACCOUNT EXECUTIVE TY, INC. 2006 – 2009

Managed 200+ accounts in a $500,000 book of business in assigned territory

Increased customer base by an average of 50 new accounts annually

Serviced grocery/drug stores, Hallmark’s, flower and hospital gift shops and other independent gift shops

Marketed displays, took physical inventory and placed orders as needed

Discussed marketing options with buyers to increase sales

Performed sales presentations at trade shows

insurance agent ortgiesen insurance agency, inc. 2003 – 2006

Prospected and marketed for new business

Processed new business applications and payments

Assisted clients with questions, claims and policy changes

insurance agent/office manager country insurance and financial services 2000 – 2003

Hired, trained and managed two office assistants

Prospected and marketed for new business

Serviced over 200+ clients in assigned territory

Exceeded annual sales goal by 136%

Received Agent of the Month Top Sales Award 2001 – 2003

Successfully completed Life Underwriters Training Council Classes

Worked at Corporate Home Office as a Life Issue Clerk 1999 – 2000

Branch manager the longaberger company 1994 – 1999

Hired, trained, motivated and managed team of 10 consultants

Performed home show presentations to demonstrate product uses

Created monthly customer and branch team newsletters

Received Sales Achiever Award 1995 – 1999 (sold $25,000+ annually)

Received Top 10 Regional Award 1995 – 1998

Received Rookie of the Year Award 1994

Education

Associates degree illinois central college, east peoria, illinois communications

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