Customer Service Sales

Matthew Fenton

Lilburn, GA

E-Mail: **********@*****.***

Phone: 404-***-****

Objective

To pursue an exciting career where I can utilize my managerial skills,

creativity, experience and previous knowledge to support the growth and

vision within my work environment.

Work Experience

Spencer Gifts

General Manager 08/2011 - Present Atlanta, Ga

Ensure payroll standards and budgets are kept up to date and never

exceeded.

Direct and coordinate business operations (production, merchandising,

pricing, sales, and/or distribution of products; as well as inventory).

Manage staff, scheduling, assigning duties, interview, hire and train new

employees.

Review financial statements, sales, activity reports, associate's

performance and productivity, cost reduction and program improvement.

Establish and implement company and store's policies, goals, objectives,

and procedures.

Manage 7 - 15 employees according to business and seasonal needs.

Achievements

Increased sales by 17%.

Reduced shrink.

Received 100% scoring by secret shoppers.

Set up and opened new store with new design.

Won multiple sales contests amongst stores of the region.

Bank of America

Professional Teller 07/2009 - 08/2011

Atlanta, Ga.

Processed financial transactions accurately and efficiently in a fast paced

environment.

Complied with established policies, procedures and guidelines.

Provided customer service and satisfaction

Up-sale and cross-sale financial products and services according to

customer's needs.

Built customer loyalty; establish customer relationships through courtesy

and friendliness, including addressing each customer by name.

Contributed to a positive team environment in the banking center through

teamwork.

Aimco

Leasing Consultant 08/2007-11/2008 Marietta &

Atlanta, Ga.

Provided top customer service for all resident and customer related

inquires and activities.

Showcased, leased and outlined benefits of vacant apartments to prospects.

Complied with FAIR Housing standards for qualifying new applicants.

Assisted customers through the application and move-in process.

Executed employment verifications, documentation, credit checks, background

and all parts and processes involved in the leasing process and paperwork.

Conducted market outreach, research and advertising.

Spencer Gifts

Assistant Manager 09/2003-08/2007 Greenville, NC

Virginia Beach, Va

Atlanta, Ga

Provided customer service by greeting and assisting customers, and

responding to customer inquiries and complaints.

Monitored sales and ensured customer satisfaction, and quality service.

Directed and supervised employees through floor sales, stocking, inventory,

reconciling cash receipts, customer satisfaction and all other duties as

assigned.

Kept records of purchases, sales, and requisitions.

Examined incoming shipments to guarantee quality of merchandise.

Hired, trained, scheduled, assessed, promoted, counseled, and disciplined

personnel.

Performed work activities with subordinates, such as cleaning, selling

merchandise, organizing shelves and displays, and anything else needed.

Education

East Carolina University 08/2002-12/2006 Greenville, NC

*Some College Coursework completed

Affiliations

Alpha Kappa Psi Fraternity (Business focused fraternity)

VP of Professional Development

Organized learning sessions about business topics and trends

Researched and recruited speakers from diverse venues of business

Organized professional development meetings

Oversaw logistics of meetings

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