Customer Service Quality Assurance

Location:

Posted:

July 09, 2014

Steve Gilbert Huff Jr.

O bjective

To obtain a rewarding employment opportunity that emphasizes professional growth while

continuing to obtain an educational degree.

E xperience

April 2013-Present Stormwater Maintenance & Consulting Hunt Valley, MD

F acility Inspector/Project Coordinator

Visually inspect aboveground and underground stormwater facilities.

Prepare Inspection and Repair work orders as needed to send to Property Owners.

Create As-Built data and GIS Maps for each stormwater facility to be inspected.

April 2011-April 2013 Dish Network Baltimore, MD

R emote Field Service Specialist

Provide best-in-class customer service while installing satellite dishes, cabling, and receivers.

Complete multiple work orders in a timely fashion.

Repeatedly rank within Top 5% of Harrisburg area Field Technicians.

May 2007- April 2011 84 Lumber Company Baltimore, MD

S tore Co - Manager

Provide leadership for a small team of inside and outside sales associates to maximize profits.

Manage and directly control the profit and loss statement and regulate physical inventory.

Consistently place atop the Baltimore Area Co-Manager rankings for sales and profit margin.

Aug. 2005- April 2007 Terumo Medical Elkton, MD

M achine Operator

Operate and maintain a high-speed needle packaging machine within strict ISO specifications.

Follow maintenance schedules and perform mechanical repairs using a variety of hand tools.

Meet high production quotas while following high quality assurance specifications.

E ducation

Currently Enrolled Harford Community College Bel Air, MD

I nformation S ystems Securities

Actively pursuing degree.

R eferences

References are available on request.