Customer Service Representative

Terrance R Medlin

**** **** ***** **** #***, Fremont, CA 94555

Home: 510-***-**** -Cell: 510-***-**** : *******@*****.***

Career Overview

Personable, responsible Customer Service Representative with 25+ years experience working in diverse retail and

customer service environments. Solid team player, dedicated to customer satisfaction and contributing to

company success.

Core Strengths

MS Windows

Excellent customer service

Telecommunication skills

Inventory control

Work Experience

Microsoft Outlook

Technical support

Experienced travel consultant

Warehouse

Process Associate

July 2008 to Current

Marshalls Department Store Fremont, CA

Unload merchandise pallets from trucks.

Keep sales floor shelves fully stocked with inventory.

Maintain warehouse and sales floor cleanliness.

Participate in annual inventory count.

(Text Box comment

Customer Service Specialist)

Set up and tear down store floor displays.

Assist in training new employees.

Guest Services Representative

September 2007 to July 2008

Riverside Resort Laughlin, NV

Provided customer service to resort guests.

Handled heavy phone volumes in professional manner.

Assisted guests in booking their stays.

Routed calls utilizing lodge management and phone systems.

Maintained guest room cleanliness.

Technical support

March 2004 to June 2007

OnCommand Corporation Westminster, CO

Provided off-site support directly to hotel staff by diagnosing, trouble-shooting, and resolving complex system

malfunctions within the hotel data base.

Responded immediately to support requests and worked productively to resolve issues as quickly as possible.

Followed up with hotels to verify complete resolution of reported problems.

Dairy Manager

April 2004 to May 2005

WalMart Super Broomfield, CO

Unloaded dairy products from trucks.

Kept shelves in store well stocked.

Checked dates on products and pulled them from sales floor when expired.

Maintained store cleanliness.

Reservation Consultant

October 2001 to April 2004

Xanterra Parks and Resorts Aurora, CO

Received calls within call-center setting to assist guests in making lodging reservations within the National Park

system.

Shared information about the various parks, tours, and points of interest in the region.

Educational Background

West Valley College 2006

Cupertino, CA

Computer programs

Completed courses in Windows and Outlook programs.

Pacific Trade Academy

San Jose, CA

Travel Consultant

Completed training program in field of travel.

Piedmont Hills High School

San Jose, CA

High School Diploma

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