STEPHANY VALENCIA
*******************@*****.***
203-***-**** (cell)
KEY SKILLS
• Proficient at OpenTable reservation system
• Proficient utilization of HotSOS and Opera hotel software programs.
• Fluent in Spanish
RELEVANT EXPERIENCE
THE CARLYLE HOTEL, NEW YORK, NY
Housekeeping Floor Manager (December 2013 - Present)
• Effectively manage housekeepers/engineers to ensure full compliance with all company policies, procedures and standards.
• Create schedules, checklists and opening/closing documentation for daily departmental operations.
• Supervise the inspection of the condition, neatness and cleanliness of guest rooms.
• Verify prompt completion of all requests for maintenance, mechanical problems and supplies.
Housekeeping/Engineering Coordinator (January-November 2013)
• Coordinated with all hotel departments to ensure 100% guest satisfaction.
• Communicated effectively between guests and hotel staff.
Reservation Agent (October 2012-Januray 2013)
• Provided prompt, courteous and efficient handling of all reservation requests for The Carlyle Restaurant.
VITA NOVA. NEWARK, DE
Intern (Fall 2008 & Spring 2011)
• Performed front and back-of-the-house operations for the restaurant during the lunch buffet and dinner service.
• Cooked meals, memorized menus and served guests.
• Implemented use of own interpersonal skills with tactful and polite etiquette in greeting and seating VIP customers.
STARWOOD HOTELS, WHITE PLAINS, NY
Extern (January 2011)
• Applied human resource policies and procedures to resolve inner-company matters with an entrepreneurial approach.
• Participated in meetings and used communication skills with the college department to recruit students.
SPORTS TRAVEL PLUS, US OPEN, NEW YORK, NY
Intern (August 2010)
• Acted as liaison between the front desk and hotel personnel to personalize rooms for specific guests.
• Handled phone communications to ensure customer needs were met.
EDUCATION
Bachelor of Science in Hotel, Restaurant and Institutional Management
University of Delaware. Newark, DE (May 2011)
WORK HISTORY
Day Care Teacher Assistant, Hopes Child Group, Rye Brook, NY (June 2012– October 2012)
Legal Assistant, Law Office, Elkton, MD (February 2010– May 2012)
Head Counselor, YMCA, Rye, NY (Summers 2006 – 2009)
VOLUNTEER & ACTIVITIES
• NYC Half-Marathon (2013) •YMCA Tribe- Sprint Triathlon Club (2012) •Allstate Half-Marathon (2012)