Administrative Assistant Customer Service
Resume:
Shonte' Cobbs
PO Box *****, Lakeland, FL *****
Mobile Phone: 863-***-****
E-mail: ****@****.***.***
OBJECTIVE
To find part-time work to supplement my income.
WORK EXPERIENCE
Polk County School Board Lakeland, FL
Geometry Teacher @ Lake Gibson High School
August 2012 – Present
Plan and implement a program of instruction;
Assess students learning;
Maintain accurate records;
Communicate with students, parents, and co-workers professionally;
Integrate multiple learning strategies into lesson structure;
Incorporate usage of technology in the classroom;
Provide rigorous and relevant learning to all students.
SE Independent Delivery Services, Inc. Lakeland, FL
Payroll Administrator
October 2005 – August 2012
Processed hourly associate payroll weekly for three divisions;
Prepared labor reports;
Prepared temporary labor approval spreadsheet weekly for all divisions;
Ordered office supplies for all divisions;
Prepared weekly cost accounting reports;
Maintained salaried associates paid time off log;
Handled disputed billing and/or accounts payable issues between SEIDS and temporary labor service
providers;
Maintained inventory levels and documentation of pertinent company supplies.
Quality Distribution, Inc. Tampa, FL
Cash Applications Processor I
December 2003 - August 2005
Posted payments to General Ledger;
Processed payments into GEAC accounting system;
Prepared reports;
Reviewed customer accounts;
Provided customer service to customers and account collectors;
Maintained spreadsheets for each lockbox;
Provided documentation of overpayments and short payments on accounts;
Ordered supplies for team members;
Applied credits to customer accounts;
and Coded Non-AR payments for posting.
Florida Department of Revenue - CSE Lakeland, FL
Word Processing Systems Operator
October 2002 - July 2003
Prepared paperwork for court;
Prepared time sheets and travel reimbursement forms for team members;
Maintained and update Microsoft Access databases;
Processed bulk mail out of returned mail items from the State Attorney's Office'
Provided customer service to clients at the courthouse;
Ordered office supplies;
Maintained leave balance spreadsheet for team members utilizing Micrsoft Excel;
Additional clerical duties such as correspondence, filing, copying, transcription, etc.
Kelly Services Lakeland, FL
Administrative Assistant Temp
July 2002 - October 2002
Coded invoices and processed reimbursement requests for employees;
Processed new-hire and benefit paperwork;
Conducted background checks;
Made travel arrangements and secured meeting venues for company events;
Handled incoming calls regarding customer complaints and employee relations.
West Central Florida Area Agency on Aging, Inc. Tampa, FL
Full-Time Temporary Administrative Assistant
July 2000 - June 2002
Developed marketing pieces for agency; created and maintained various databases for agency mailings;
Internet research; coordinate staff travel arrangements; answer phones; word processing; order office
supplies; coordinate submission of press releases; coordinate bulk mailouts of agency materials; open
and distribute incoming mail; distribute incoming faxes; extensive work with Excel spreadsheets;
coordinate placement of employment advertisements; and conference call set-up.
Flooring America Tampa, FL
Installer Billing Specialist/Closer
March 1999 - July 2000
Processed weekly installer billing in SAP & RFMS; transfer data from RFMS to SAP; closed all orders
processed from the Tampa Warehouse Installation Center; Assisted in inventory control; Assisted with
accounts receivables in SAP system; and assisted with scheduling consumer installations.
Rita Staffing Lakeland, FL
Administrative Assistant
July 1998 - March 1999
Job duties varied by assignment:
Worked as a medical records clerk and also as an administrative assistant.
Kelly Services Lakeland, FL
Administrative Assistant
July 1996 - June 1998
Job duties varied by assignment:
Worked as a market surveyor, a word processor, as well as an administrative assistant.
EDUCATION
University of South Florida Tampa, FL
Bachelor of Science degree, Marketing 5/2012
Polk Community College
Associate Degree, 4/2000
SKILLS
Word Perfect
Groupwise
PageMaker
MS PowerPoint
MS Excel
60 cwpm
9,000 KPH
MS Word
Quattro Pro
Internet Research
MS Access
MS Publisher
MS Outlook
REFERENCES
Ms. Dino Laberge
National Recruiter, SE Independent Delivery Services, Inc.
Mrs. Fabriene Jones
Guidance Counselor, Polk County School Board
Mr. Warren Johnson
Manager, C&S Wholesale Grocers, Inc.
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