Customer Service Assistant
Resume:
Jacob Scott Taylor
**** * **** ** **** Grande, AZ 85122
Phone: 520-***-****
E-mail: ********@*****.***
Education
Associate of Applied Science in Accounting (In progress) (Present-December 2015)
Central Arizona College
8470 N Overfield Rd. Coolidge, AZ 85128
Experience
Assistant Team Leader (08/2013 –06/2015)
AmeriCorps National Civilian Community Corps FEMA Corps and Department of Homeland Security
2715 Confederate Ave. Vicksburg, MS 39180
• Coordinated with FEMA to ensure the needs of applicants of disaster events were met
• Supervised a group of 11 people on a National Day of Service community project (Tornado Clean-up)
• Worked on an Individual Assistance Team of 11 members
• Compiled, downloaded and uploaded over 1000 files for the state of Iowa
• Inspected 200 sites effected by a disaster
• Supervised a group of 11 people in the absence of the Team Leader
• Analyzed 930 individual performance metrics for the Operations Division
• Completed 1748 volunteer hours
• Delegated out tasks to individuals on my team
• Lead a cost analysis project, involving millions of dollars, for the Operations Division within FEMA
• Submitted a weekly progress report on the teams achievements
Office Assistant (04/2013 08/2013)
Central Arizona College
8470 N Overfield Rd. Coolidge, AZ 85128
• Scheduled tutoring appointments for college students
• Answered phone calls from students and parents
• Filed paperwork for newly registered students
Certifications
Resume: Jacob Scott Taylor
First Aid and CPR
Skills
Clerical Skills
Leadership
Customer Service Skills
Detail oriented
Math Skills
Computer Skills
Awards
Bronze Congressional Award
Page 2 [Type your e-mail address]
Contact this candidate