Customer Service High School

Lauren Michelle Russell

* ********* ******, ******, **

N6A 1Y2

Cell- 226-***-**** Home- 519-***-****

******.********@*****.***

Summary of Skills

Handle customer inquiries and complaints in a professional manner

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Operate cash register and accurately handle cash transactions

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Proficient with computers: Word, Power Point, Excel

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Work well in a team, as well as independently

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Personal Qualities

Willing to accept new challenges and adapt to new environments

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Excellent with building trust and good relationships

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Great active listening techniques and communication skills

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Able to prioritize customer requirements and complete with speed and accuracy

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Academic Background

St. Clair College-

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Graduated with a diploma in Hospitality Management

Blenheim District High School-

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Received Grade 12 diploma

Employment Experience

No Frills Drugstore Pharmacy Blenheim ON

Pharmacist Technician 2005-2010

Assisted pharmacist with filling, compounding, and labeling prescriptions

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Maintained prescription records and pharmaceutical inventory

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Responsible for ordering and receiving daily product orders

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Provided health care to patients by informing them of prescription information

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and possible drug interactions

1

Sutherland Global Services Windsor ON

AT&T Mobility Consultant Summer 2014

Delivered customer service and built customer satisfaction and loyalty

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Provided effective and timely resolution of a range of customer inquiries

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Handled a high quantity of incoming calls and managed multiple priorities

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Volunteer Experience

RM Classic Car Show Chatham ON

• Organized many events and performed efficient clean up

Blenheim United Church- Kitchen Staff Blenheim ON

• Prepared food for service at the church soup kitchen

St. Clair Centre of the Arts Banquette Hall Windsor ON

• Serve for the “Salvation Army Christmas Party”

• Participated in the “Potato Fest” fundraiser for “In honour of the ones we love”

Red Cross Sarnia ON

• Meals on Wheels

Awards

Achieved "Smart Serve" certificate, "The Perfect Server" certificate,

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"Food Safety" certificate, "Service Excellence” certificate

Languages

English and French

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References available upon request

2

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