Manager Customer Service

Location:

Posted:

July 07, 2014

Perry J. Hicks

***********@********.***

OBJECTIVE

Seeking a position as an Assistant Manager/General Manager

EDUCATION

Garland High School, High School Diploma earned

EXPERIENCE

Salesman, (October 2006- present)

West Point Lincoln/Mercury/Buick Dealership, Houston, TX

. Relationship Building, Knowledge of Product, Ability to Prospect,

Negotiating and Securing the Order, Problem Solving, Reporting, Time

Management and Flexibility

Assistant Store Manager, (January 1994-July 2006)

Home Depot Stores, Houston, TX

. Insure customer satisfaction is maximized through proper stock levels,

stock mix and merchandise presentations.

. Assist Manager in the selection, training, supervision and evaluation

of all personnel to insure high individual productivity and

exceptional customer service, housekeeping, merchandising, paperwork

completion, company policies and procedures, and store security.

. Maintain communication level with Store Manager to insure a working

relationship that maximizes the attainment of department goals in the

context of overall store goals.

. Create incentives for good employee performance

Store Manager, (July 1991-January 1994)

Sports Fantasy, Houston, TX

. Responsible for Human Resources, specifically: recruiting, hiring,

training and development, performance management, payroll, and

scheduling.

. Responsible for store operations, including managing profit and loss,

facility management, safety and security, loss prevention (also called

shrinkage), and banking;

. Responsible for product management, including ordering, receiving,

price changes and handling damaged product.

SKILLS

Computer: MS Word, MS Excel

Hardware: IBM/PC, Macintosh

REFERENCES- Available Upon Request