JANICE PATRICIA HORNAK

acevw3@r.postjobfree.com / Berkeley Heights, NJ 07922 / 908-***-**** (cell)

OBJECTIVE

To obtain Residential Property Management/Maintenance Positions.

SUMMARY OF QUALIFICATIONS

• Self motivated, strong organization, communication and interpersonal skills. Able to implement decisions and

set effective priorities to achieve both immediate and long-term goals.

• Real Estate licensed, Sales and Customer Service, Supervisory skills.

• Experience with Microsoft Office applications: Word, Excel and Outlook

EXPERIENCE:

Patricia’s Pampered Pet Service – Berkeley Heights, NJ

Owner, Operator, 1992 – Current

• Successfully built and maintain pet sitting service

• Market and promote new business

• Manage a staff of five; employee relations and payroll

• Plan, coordinate and complete daily schedules

• Manage client selections, relations and fee collection

• Ensure pet safety, excellent care and customer satisfaction

Murray Hill Veterinary Associates – New Providence, NJ

Receptionist, 2005 - 2007

• Worked in an extremely fast paced environment with six doctors

• Customer relations; scheduled and coordinated calendars

• Admitted and discharged clients for surgery

• Accounts Receivable and Collections

• Balanced and closed out cash drawer and made bank deposits

Brighton Collectibles – Short Hills, NJ

Assistant Manager, 2004 - 2005

• Managed a staff of ten

• Team leader and boosted employee morale and encouraged good work ethics

• Ongoing and consistent communication with our sales force

• Complied and analyzed nightly and weekly sales reports

• Client Sales and Relations. Addressed customer concerns and maintained an impeccable level of client relations

• Opened and closed store and ensured it was safe and secure at all times

Prudential New Jersey Properties – New Providence, NJ

Realtor, 2001 - 2003

• Sales

• Marketing

• Client Sales and Relations

• Develop networks of attorneys, mortgage lenders and contractors

• Compile and review property listings, market conditions, prices and mortgages

• Coordinate the showing of homes and hold Public Open Houses

• Prepare Contracts

• Accompany buyers during property inspections

• Coordinate property closings and overseeing signing of documents and disbursement of funds

• Contact property owners and advertise services to solicit property sales listings

• Advise sellers on curb appeal and turn key condition to maximize profit

Property West Management Co./ Packard & Associates – Hidden Canyon Village (26 Units) – Oceanside, CA

Resident Manager, 1988 – 1991

• Sales

• Marketing

• Client Sales and Relations

• Ensure property is rented to the fullest capacity

• Demonstrate ability to understand financial goals, operate asset in owners’ best interest

• Maintain accurate records of all community transactions and submit on a timely basis

• Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner

• Generate necessary legal action, documents and process in accordance with State and Company guidelines

• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of

insurance

• Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds

• Confirm all leases and corresponding paperwork are completed on a timely basis

• Handle resident concerns on a timely basis to ensure resident satisfaction

• Consistently use successful techniques and company directives to screen, hire, orient and train new personnel

• Ensure efficiency of staff through ongoing training, instruction, and leadership

• Provide support to staff to encourage team work and lead as an example in creating a harmonious environment

• Supervise all on-site staff

• Ensure distribution of all company or community-issued notices

• Consistently implement policies of the community

• Maintain community appearance and ensure repairs are noted and completed on a timely basis

• Assure quality and quantity of market ready apartments

• Ensure that all service requests are recorded and communicated appropriately to maintenance

• Accountable for all day to day property operations, overseeing and enhancing the value of the property

• Managed underperforming assets, increasing NOI

Invest West Management – Park Place (46 Units +118 Units ) – Bakersfield and Fallbrook, CA

Resident Manager, 1985 – 1988 (duties were the same as above, HUD)

Con Am Management – Vantage Point (100+ Units) – Bakersfield, CA.

Assistant Resident Manager, 1984 - 1985

• Sales

• Marketing

• Client Sales and Relations

• Ensure property is rented to the fullest capacity

• Demonstrate ability to understand financial goals, operate asset in owners’ best interest

• Maintain accurate records of all community transactions and submit on a timely basis

• Confirm all leases and corresponding paperwork are completed on a timely basis

• Handle resident concerns on a timely basis to ensure resident satisfaction

• Ensure distribution of all company or community-issued notices

• Consistently implement policies of the community

• Maintain community appearance and ensure repairs are noted and completed on a timely basis

• Assure quality and quantity of market ready apartments

• Ensure that all service requests are recorded and communicated appropriately to maintenance

• Accountable for all day to day property operations, overseeing and enhancing the value of the property

EDUCATION:

Watchung Hills Adult School

Courses in: Word, Outlook and Excel

State of New Jersey

Real Estate License

New Providence High School – New Providence, NJ

High School Diploma

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